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Страница 1
4600 Series IP Telephone Release 2.2 Installation Guide 555-23 3-128 Issu e 2.2 April 20 05[…]
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Страница 2
Copyrig ht 2005, Avaya I nc. All Rights Reserved Notice Every effort was made to en sure that the information in this docu ment was complete and accur ate at the time of printing . However, information is subject to change . War ra n t y Avaya Inc. pr ovides a li mited warra nty on this p roduct. Ref er to your sales agree ment to establish t he te[…]
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Страница 3
Issue 2.2 April 2005 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intend ed Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Document Organizatio n . . . . . . . . . . . . . . . . . . . . . . […]
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Страница 4
Contents 4 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Signaling Prot ocol Identi fi er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Self-T est Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 V i[…]
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Страница 5
Issue 2.2 April 2005 5 Chapter 1: Introduction About This Gui de This guide describe s how to instal l the 4600 Series IP T el ephone product line and trou bles hoot problems with the tel ephones. The 4600 Series IP T el ephon e product line is a supplement to A vaya’ s DEFINITY ® / MultiV antage™ IP Solutions pl atfor m . Note: Note: Unless o[…]
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Страница 6
Introduction 6 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Document Organization The guide cont ains the followin g sections: Change Histor y Chapter 1: Introducti on Provides an overview of the 4600 Seri es IP T elephone Insta llation Guid e . Chapter 2: 4600 Series IP T elephone Inst allati on Describes the equi pmen t and resou rc[…]
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Страница 7
Document Organiza tion Issue 2.2 April 2005 7 T erms Used in This Guide Issue 2.0 This ver sion of the document, re vis ed and issued in December , 2003, support s through A vaya Communi cat ion Manager Release 2.0. This version al so suppor ts the addition of the 4610SW and 4620SW IP T elephones, and the 4690 IP Conference T elephone to the 460 0 […]
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Страница 8
Introduction 8 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Convention s Used in This Guide This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Symbo lic Conve nt io ns Note: Note: This symbol prec edes additional inf ormation about a topic. This information is not re[…]
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Страница 9
Rel ate d Do cume n ts Issue 2.2 April 2005 9 Related Document s ● DEFINITY Document ation Release 8.4 This document describes how to admi nister a DEFINITY switch wi th Release 8.4 soft ware. ● DEFINITY Document ation Release 9 This document describes how to administer a DEFINITY swit ch with Release 9 softwar e. ● DEFINITY Document ation Re[…]
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Страница 10
Introduction 10 4600 Serie s IP Telephone Release 2.2 Installation Guide ● 4600 Series IP T elephone LAN Administr ator Guide This document descri bes how to administer DHCP , TFTP , and other se rv ers as appropriat e for the 4600 Series IP T elephones. It also provid es troubleshoot ing guidelines for the 4600 Series IP T elephones and for the […]
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Страница 11
Customer Support Issue 2 .2 April 2005 11 ● 4601/4602/4602SW IP T elephone St and Instruc ti ons This document provides i nformation on how to desk- or wall- m ount a 4601 or 460 2/4602SW IP T elephone. ● 4610SW IP T elephone S t and Instructi ons This document provides i nformation on how to desk- or wall- m ount a 4610SW IP T elephone. ● Wa[…]
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Страница 12
Introduction 12 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Страница 13
Issue 2 .2 April 2005 13 Chapter 2: 4600 Series IP T elephone Ins t allation Introduction The 4600 Series IP T elephone pr oduct l ine uses Int erne t Protoc ol (I P) t echnology wit h Ethernet interf aces. The IP tel ephones supplement the existing DEFINI TY ® /MultiV antage™ IP Solutions plat form. The 4600 Series IP T elephones support DHCP a[…]
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Страница 14
4600 Series IP Te lephone Installation 14 4600 Serie s IP Telephone Release 2.2 Installation Guide IP T ele phone Models There are fif teen telephone set models defined i n the 4600 Ser ies IP T elephone family: T elephone models contai ning the SW designation have the same appearance, user i nterface, and functiona li ty as their non-SW counte rpa[…]
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Страница 15
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 15 Pre-Inst allation Checklist Before pluggi ng in the 4600 Series IP T elepho ne, verify that all the fol l owing requirement s are met. Fai lure to do so prevent s th e telephone from workin g and can have a negativ e impact on the network. Print copies of this checkli st for each server and IP[…]
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Страница 16
4600 Series IP Te lephone Installation 16 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Using IP telephones on R8.4 or R9 requires extreme cautio n. Y ou would be downgrading the telephones to these very old releases. Downgrading any Ava ya IP T elephone other than the 4612 or 4624 to these old releases has not been t[…]
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Страница 17
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 17 Note: Note: The 4630 IP T elephone does not support IEEE-st andard power , and therefore requires the Power Module. The 4690 IP Conference T elephone is powered with a special LAN/power cable with a power inter fac e module included with this phone . Requirement s to V erify for Each IP T elep[…]
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Страница 18
4600 Series IP Te lephone Installation 18 4600 Serie s IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP T elephone ! CAUTION: CAUTION: Be careful to use the cor rect jack when pluggi ng in t he telephone. The jacks are located on the back of the tel ephone housi ng and are flanked by icons to represent their c orrect us e. […]
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Страница 19
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 19 Figure 1 th rough Figure 6 provide illustrati ons to connect cords to jac ks on 4600 IP Series T elephones. See the chart bel ow to deter mine the a pplicable il l ustrati on. Use the i llustrati ons and associated pr ocedures as appropri ate fo r telephone assembly . T elephone Model[…]
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Страница 20
4600 Series IP Te lephone Installation 20 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 1: Connection Jacks on a 4 601/4602/460 2SW/4606/4612/4624 IP T elephone DC (DSS 4624) optional f acultatif optionale opcional = See Note[…]
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Страница 21
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 21 1. Plug one end of the H4DU 4-conductor coil ed handset cord into the teleph one and the other end into the handset . 2. Plug one end of the f irst Categ ory 5 modu lar line cord into t he Ethernet j ack of the PC and g the other end into the secondar y Ethernet jack on the 4600 Serie[…]
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Страница 22
4600 Series IP Te lephone Installation 22 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 2: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone — Option A optional f acultatif optionale opcional = 1151B Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .[…]
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Страница 23
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 23 Figure 3: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone — Option B optional f acultatif optionale opcional = Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .[…]
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Страница 24
4600 Series IP Te lephone Installation 24 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 4: Connection Jacks on a 4 630/4630SW IP T elephone DC optional f acultatif optionale opcional =[…]
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Страница 25
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 25 Figure 5: Connection Jacks on a 4 610SW IP T elephone[…]
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Страница 26
4600 Series IP Te lephone Installation 26 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 6: Connection Jacks on a 4 690 IP Conferen ce T elephone optional f acultatif optionale opcional = DC[…]
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Страница 27
Dynamic Address in g Proces s Issue 2 .2 April 2005 27 Dynamic Addres sing Process Note: Note: Before st arting thi s process, you must have an extension number f or the IP telephone and the A v aya Communication Manager securit y code (p assword) for that extensi on. The followi ng de scr iption of the process of i nstal ling the IP teleph ones as[…]
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Страница 28
4600 Series IP Te lephone Installation 28 4600 Serie s IP Telephone Release 2.2 Installation Guide 2. The IP t elephone sends a request to the DHCP se rver and i nvokes the DHCP process. One of the following messages di splay: where s is the number of seconds that have ela psed since DHCP was invoked. The message on the lef t appear s if 802.1Q t a[…]
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Страница 29
Dynamic Address in g Proces s Issue 2 .2 April 2005 29 5. The IP telep hone connect s to the TFTP or HTTP se rver and looks for an upgrade sc ript fi le . During TFTP or HTTP proces sing for the 4601 IP T eleph one, both Cal l Appearance Li ne indicators f lash continuously 500 mil li sec onds on, 500 milliseconds of f while all other LEDs remain l[…]
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Страница 30
4600 Series IP Te lephone Installation 30 4600 Serie s IP Telephone Release 2.2 Installation Guide 10. The phone cont act s the A vaya Medi a Server and at tempts to log in. All IP telep hones except the 4601 display the fol l owing prompt for an extensi on: The 4601 IP T elephone indi cates t he ser ver is waiti ng fo r an e xtension entr y by fl […]
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Страница 31
Downgrading Avaya IP Telephones Issue 2 .2 April 2005 31 Downgrading A vaya IP T elephones ! Import ant: Important: We stron gly recomme nd that you upgrade DEFINITY t o the lat est rel ease rather than ta ke the extreme steps in th is section. There is no reason curr ently known to downgrade any Av aya IP T elephone except to inst all a 4612 or 46[…]
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Страница 32
4600 Series IP Te lephone Installation 32 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Страница 33
Issue 2 .2 April 2005 33 Chapter 3: Local Adminis trative Options Introduction Aft er you have succe ssfully i nstal led an IP t elephone, you might be instruct ed to administer one of the options descri bed in this chapter . Note: Note: Y ou can modify the s ettings f ile t o set p arameter s for I P telephones that download their upgrade script a[…]
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Страница 34
Local Administrative Options 34 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Perform these procedure s only if instru cted to do so by the system or LAN administr ator . S tatic a dministratio n of these options c auses upgrades to work di ff erently t han if they are adminis tered dynamicall y . V alues assigned to […]
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Страница 35
Entering Data for Administrative Opti ons Issue 2 .2 April 2005 35 5. How to backs pace depend s on the t ype of phone being ins tall ed, as sho wn in thi s chart: When you press the applicab le button or key to backsp ace, the most recentl y enter ed digit or peri od is er ased from t he display . The cursor remains i n the era sed character’s f[…]
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Страница 36
Local Administrative Options 36 4600 Serie s IP Telephone Release 2.2 Installation Guide Entering Dat a for the 4601 IP T elephone Because the 4601 IP T elephone has no display , its LEDs indicat e: ● when data entr y is required, ● whether pr ocessing is t aking place, prohi biting d ata ent ry , a nd ● confirmat ion that a process or proced[…]
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Страница 37
About Local Administrative Procedures Issue 2 .2 April 2005 37 About Local Administ rative Procedures Local admi nistrati ve procedure s allow y ou to cust omize the 460 0 Series I P T elephone inst allati on for your specific oper ati ng environment. This section provides a descr ipt ion of each local admini st rative opti on cover ed in this guid[…]
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Страница 38
Local Administrative Options 38 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identi fier (Release 2. 0 and lat er only) G R O U P (4 7 6 8 7) Group I dentifier on page 48 Computer-T elephony Integrati on C T I (2 8 4) Computer- T elephony Integrat ion (CTI ) Enable/ Disable on p age 49 Site-S pecific Opt ion Number S S O N (7 7 6 […]
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Страница 39
Pre-Installation Chec klist for Stat ic Addressing Issue 2 .2 April 2005 39 Pre-Inst allation Checklist for St atic Addressing Before per forming st atic addressing, verify t hat all the requirement s l isted in t he Requir ements to V erify about the Net work s ection of the Pr e-Inst alla tion Checkl ist are met. Y ou do not have to consider it e[…]
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Страница 40
Local Administrative Options 40 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: The displays on the 4602, 4602SW , 4610SW , 4612, 4620, 4620SW , 4621SW , 4622SW , 4624, 46 25SW , 4630, 4630SW , and 4690 IP T elephones accommodate 24 charact ers per l ine. The display on t he 4606 T elephone a ccommodates 16 character s per li n[…]
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Страница 41
Static Addressing Ins tallation Issue 2 .2 April 2005 41 3. Enter the Gatekeeper IP address followed by the # button. The followi ng message disp lays: where nnnnn is the value of th e Management Complex (media server/gate keeper) transport -l aye r port number , a value between 0 and 65535. 4. Enter th e appropriat e value f or the Port Number f o[…]
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Страница 42
Local Administrative Options 42 4600 Serie s IP Telephone Release 2.2 Installation Guide 9. Press the # button to conti nue the proc edure without changing the di spl ayed status of 802.1Q The followi ng text displays lef t-justif ied at the top of the display: where dddd is the value of th e 802.1 VLAN ID. 10. Enter a valid value between 0 and 409[…]
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Страница 43
QoS Option S etting Issue 2 .2 April 2005 43 QoS Option Setting Use the following proc edure to set Quality of Service (QoS) options. Note: Note: The 4601 IP T elephone does not support QoS Option Setti ng. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 6 7 # (Mute Q O S #[…]
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Страница 44
Local Administrative Options 44 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Enter a valid value between 0 and 63 for the new value of the Diff erential Ser vices audio pa r a m e t e r . The followi ng text displays lef t-justif ied at the top of the display: where dd is the value of the Di f ferent ial Services signal ing para mete[…]
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Страница 45
Interface Control Issue 2 .2 April 2005 45 Interf ace Con trol Use the following proc edure to set or change the interf ace control value. Note: Note: The 4601, 4602, and 4690 T elephones do not have Ethernet PC inter fa ces, so this procedure does not appl y to those phones. 1. While the phone is on-hook and idle, press th e followi ng s equence o[…]
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Страница 46
Local Administrative Options 46 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. T o chan ge the PHY1 val ue, press * . Depending on the curren t value, the next sequent ial valid PHY1 value is select ed and displayed as th e status. For example, if the current value i s 10Mbp s HDX (2), pressing * changes the value to 3 (10Mbp s FDX). I[…]
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Страница 47
Interface Control Issue 2 .2 April 2005 47 6. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved and a rest art occur s automatical ly . The user interface is restored to it s prev ious st ate. 7. For telephones with an IR inter[…]
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Страница 48
Local Administrative Options 48 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identifier Use the following proc edure to set or change the Group Identif i er . Note: Note: Perform t his procedur e only i f the LAN Admini strator instruct s you t o do so. The 4601 IP T elephone does not support the Group Identif ier . 1. While the p[…]
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Страница 49
Computer-Telephony Integration (CTI) Ena ble/Disable Issue 2 .2 April 2005 49 Computer-T elephony Integrati on (CTI) Enable/Disable Use the following proc edure to enable or disable the CTI i n ter face. Note: Note: The default for the CTI interfac e is enabled . The 4601, 4602, 4602SW , and 4690 do not support the CTI interf ace. 1. While the phon[…]
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Страница 50
Local Administrative Options 50 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved, and the user int erface is resto red to its previ ous stat e. Site-S pecific Opti on[…]
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Страница 51
Reset Syst em Values Issue 2 .2 April 2005 51 Aft er the 4601 “di spl ays” the cur re nt SSON, the Mes sage W aiting indi cat or at the t op of the phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. Enter a valid value between 128 and 255 for the SSO N . Th[…]
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Local Administrative Options 52 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: Press the Mut e button moment arily . Do not press t his button while pr essing other keys/butt ons. The 4630/4630SW IP T elephones and the 4690 IP Conference T elephone do not have a dedi cated Ho ld button. For all o ther 4600 Serie s IP T elephon[…]
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Restart the Telephone Issue 2 .2 April 2005 53 Rest art th e T eleph one Use the following proc edure to restart the telephone. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 3 7 3 8 # ( Mute R E S E T #) Note: Note: Press the Mut e button moment arily . Do not press t his[…]
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Local Administrative Options 54 4600 Serie s IP Telephone Release 2.2 Installation Guide Signaling Pro tocol Iden tifi er Use the following proc edure to set or change t he Si gnaling Protoc ol Identif ier . A valid SIG Protocol Id entifier is either 0 (default), 1 (H.323) , or 2 (SIP ). Note: Note: Perform t his procedur e only i f the LAN Admini […]
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Signaling Protocol Identifier Issue 2 .2 April 2005 55 2. T o chan ge the SIG v alue, pres s * . Depending on the curren t value, the next sequent ial valid SIG value is selected and displayed as th e protocol. For example, i f the current value is SIP (2), pr essi ng * changes the valu e to 0 (default). If t he current value is H.323 (1), pressing[…]
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Local Administrative Options 56 4600 Serie s IP Telephone Release 2.2 Installation Guide Self-T est Procedure For self -testi ng, use the followi ng procedure: 1. T o i nvoke 4600 Seri es IP T elephone sel f-test pr ocedures, press the fol lowing sequence of keys on the faceplat e of the t elephone: Mute 8 3 7 8 # (Mute T E S T #) Note: Note: Press[…]
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Clear Proced ure Issue 2 .2 April 2005 57 Clear Proc edure Sometimes, you mi ght want to r emove al l administere d values , user-spe cif ied data , and option settings . Essenti ally , you want t o return a telephone to it s ini tial “cl ean slate” conditi on. This is usuall y done when p assing a telephone to a new , dedicated user when the u[…]
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Local Administrative Options 58 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. Press the * button to t erminate the pro cedure without c learing the values . Press the # button to clear all values to their ini tial defaul t values. A confirmati on tone soun ds and the following te xt displays lef t-just ified at the top of the display:[…]
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Manually Se tting the DHCP C lient Hardware Addres s Issue 2 .2 April 2005 59 phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. T o change the Aler ting value, press * . Depending on the curren t value, the other value is selected and displa yed. For example, […]
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Local Administrative Options 60 4600 Serie s IP Telephone Release 2.2 Installation Guide All IP telep hones except the 4601 displa y the fol l owing text lef t-justi fied at the top of the display: where ddd is the value of NVCHADDR, the system va ri able for the DHCP Client Hardware Address. Because it does no t have a di splay , the 4601 IP T ele[…]
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Setting L2Q Tagging Control (4601 Only ) Issue 2 .2 April 2005 61 Setting L2Q T agging Control (4601 On ly) Use the following proc edure to set the layer 2 (802. 1Q) framing p aramet er manually for the 4601 IP T elephone onl y . 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mut[…]
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Local Administrative Options 62 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Issue 2 .2 April 2005 63 Chapter 4: T roubleshooting Guidelines Introduction This chapter desc ribes problems th at might occur durin g inst alla tion of the 4600 Series IP T elephones and po ssible ways of resolvi ng thes e probl ems. For pr oblems that occur during normal oper ation, s ee “T roubleshoot ing Guideline s” in t he 4600 Ser ies I[…]
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Troubleshooting Guidelines 64 4600 Serie s IP Telephone Release 2.2 Installation Guide ● Use the ADDR option to verify IP addres ses. See S tatic Addr essing Ins tallat ion on p age 39 for informati on. ● Use the QoS option to verify QoS pa rameters. See Chapter 3: Local Administrat ive Options . 3. If the 460 0 Series I P T elephone is not com[…]
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The View Administrative Option Issue 2 .2 April 2005 65 The V iew Admini strative Option If you ar e using st at ic addressi ng and encounter problems, u se the fol lowing procedu re to v erify the current values of system par ameters and file versions. Note: Note: Also use the ADDR option to view IP addresses. See S tatic Address ing Install ation[…]
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Troubleshooting Guidelines 66 4600 Serie s IP Telephone Release 2.2 Installation Guide PWB SN cccccccccccc cccccccc Printed Wiring Board (c ircuit boar d) Serial Number , up to 18 ASCII graphic ch aracters. PWB comcode ccccccccc 9 ASCII numbered character s. MAC address 00:60:1D: hh:hh:hh Each oct et of t he MAC address displays as a p air of hexad[…]
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Error and St atus Messages Issue 2 .2 April 2005 67 Error and St atus Message s Note: Note: This section descri bes error and st atus messages only for those I P telephones having a displa y . For error and status messages relat ed to insta lling a 4601 IP T elephone, see T roubleshoot ing the 4601 IP T elephone on page 71. The 4600 Seri es IP T el[…]
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Troubleshooting Guidelines 68 4600 Serie s IP Telephone Release 2.2 Installation Guide Discovering … CAUSE: The 46xx telephon e is att e mpti ng to find a DHCP server . RESOLUTION: If thi s message appear s for more than a few seconds, verify wi th the LAN Admini strator tha t a DHCP serve r is appropriat el y administered on the network. If ther[…]
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Error and St atus Messages Issue 2 .2 April 2005 69 Incompatible CAUSE: This releas e of DEFINITY does not support the current ver sion of the IP telephone . RESOLUTION: Upgrade to the cur rent version of A vaya Communication Manager sof tware. IP Address in use by another CAUSE: The telephone has detected an IP address conf lict. RESOLUTION: V eri[…]
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Troubleshooting Guidelines 70 4600 Serie s IP Telephone Release 2.2 Installation Guide System busy CAUSE: Most likely , the number of IP endpoin ts on the PBX is already at maximum, Less like ly , networ k resource is unavail able. RESOLUTION: The telephone was attempting to access a network resource (DHCP server , TFTP server , HTTP server , or th[…]
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Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 71 T roublesh ooting the 4601 I P T elephone Because the 4601 IP T elephone lacks a display , it uses it s LEDs to indi cate st atus and error situati ons. In T able 3 , the Messages shown in the fir st col umn correspond to the equiv alent conditi ons described in T able 2 . Rat her than […]
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Troubleshooting Guidelines 72 4600 Serie s IP Telephone Release 2.2 Installation Guide IP Address in use by another VISUAL INDICA TION: All LEDs are stead ily lit, except Call Appearance Line a , which is fl ashi ng. CAUSE: The telephone has detect ed an IP address conflict. RESOLUTION: DHCP rest art is automatically initiat ed. No user action requ[…]
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Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 73 Undefined Error VISUAL INDICA TION: M essage W aiting indi cators at top of phone and l eft middle of faceplate di splay a broken flu tter cont inuously (a lternating 50 milliseconds on, 50 milliseconds of f for 500 milliseconds followed by 500 milliseconds off ) until either the “ * […]
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Troubleshooting Guidelines 74 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Issue 2 .2 April 2005 75 Appendix A: Rest art Scenarios Scenarios for the Restart Process The sequence of the rest art proces s depends on t he st atus of the boot and appli cat ion files. This appendix explai ns the dif fer ent scenarios possibl e. Note: Note: The di splay messages shown in t his appendix do not apply to the 4601 IP T elephone. Re[…]
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Rest art Scen ario s 76 4600 Series IP Telephone Release 2.2 Installation Guide 3. Press the * key to terminat e the proced ure without rest arting the tel epho ne. Press the # key to rest art the telephone. The remainder of the procedur e depends on the status of the boot and application fil es: Boot File Needs to be Upgraded Use the following pro[…]
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Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 77 4. When control is pas sed to the soft ware tha t was just loaded, the foll owing messages display: This message continues wh il e the new boot code is being written i nto RAM. 5. The telep hone detect s and di splays the speed of t he Ethernet interf ace in Mbp s, that i s, 0, 10, o[…]
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Rest art Scen ario s 78 4600 Series IP Telephone Release 2.2 Installation Guide 9. The script fil e is processed. The soft ware determines th at the telephone’ s boot code file name (BOOTNAME) is not the lat est version. APPNAME is set to the name of an applicat ion file to replace the boot code. The following message displa ys while the applicat[…]
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Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 79 15. While the entire flash memory i s erased in preparat ion for rewrit ing the code, the follo wing message displ ays: where n is the percent age of memory erased and x is the numbe r of el apsed seconds during erasi ng. 16. While the boot code is rewritt en, the following message d[…]
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Rest art Scen ario s 80 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either the applic ation fil e if th ere is one or the boot code is uncompres sed int o RAM, the following message displ ays: This message count s t he seconds as the application fi le (4620_031225. app in thi s example) i s being writ ten int o RAM. 4. When con[…]
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Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 81 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) is not the latest versi on. APPNAME is set to the n ame of an applicat ion file to replace the boot code. The following message displa ys while the applicat[…]
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Rest art Scen ario s 82 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either th e application file i s unc ompressed into RAM, the followi ng mess age displays : This message count s the seconds as the applicat ion fi le (4620_031225. app in thi s example) i s being writ ten int o RAM. 4. When control is pas sed to the code i n R[…]
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Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 83 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) i s the lat est ver sion, and the name of the appl icati on fi le in th e telephone is the s ame as APPNAME. 10. System-specifi c registra ti on with the Av[…]
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Rest art Scen ario s 84 4600 Series IP Telephone Release 2.2 Installation Guide[…]
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Issue 2 .2 Ap ril 2005 85 Ind ex Index Numerical 4600 Seri es IP Telep hone Assemb ling t he . . . . . . . . . . . . . . . . . 18 Install ation . . . . . . . . . . . . . . . . . . . 13 Model s . . . . . . . . . . . . . . . . . . . . . 14 Powering th e . . . . . . . . . . . . . . . . . . 18 Requi rements . . . . . . . . . . . . . . . . . 17 Restart […]
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86 4600 Series IP Telephone Release 2.2 Installation Guide Index P Paramete r Values . . . . . . . . . . . . . . . . . 65 Power Interru ption . . . . . . . . . . . . . . . . . 64 Powerin g the 4600 IP T elephone . . . . . . . . . . 18 Pre-Instal lation Checklist . . . . . . . . . . . . . . 15 Pre-Instal lation Che cklist fo r Static Add ressing . .[…]
Avaya 4602sw ip – это телефон сети VoIP, предоставляющий возможность совершать голосовые звонки через IP-сети. Он является удобным и функциональным устройством, обладающим всеми необходимыми возможностями для комфортной связи в рабочей среде.
Данная инструкция расскажет о настройке и использовании Avaya 4602sw ip и поможет вам решить основные проблемы, которые могут возникнуть в процессе его использования.
Первым шагом при настройке телефона Avaya 4602sw ip является подключение к сети. Убедитесь, что у вас есть активное подключение к сети Ethernet. Затем, подключите кабель Ethernet к порту IP Deskphone на задней панели телефона и подключите другой конец к порту на стене или сетевому коммутатору.
После подключения к сети необходимо выполнить процедуру инициализации телефона. Для этого удерживайте кнопку Reset на задней панели телефона, пока на дисплее не появится Ins Pass.
Далее следует выполнить настройку параметров подключения. Воспользуйтесь кнопками стрелок на телефоне для выбора настроек, используйте кнопку Enter для выбора. Заполните необходимые поля, вводя требуемую информацию с помощью клавиатуры. После завершения настройки сохраните изменения.
Теперь вы можете приступить к использованию телефона Avaya 4602sw ip. Для совершения звонка введите номер абонента и нажмите кнопку Call. Вы можете использовать функции переадресации вызовов, конференц-связи, громкой связи и другие возможности телефона.
Если у вас возникли проблемы при использовании или настройке Avaya 4602sw ip, внимательно прочитайте инструкцию. Если проблема не решается, обратитесь в службу поддержки для получения квалифицированной помощи.
Итак, Avaya 4602sw ip – это надежное и удобное средство связи, которое поможет вам улучшить эффективность работы и обеспечит комфортное рабочее окружение.
Содержание
- Инструкция по настройке, использованию и решению проблем Avaya 4602sw IP телефона
- Настройка Avaya 4602sw IP телефона
- Использование Avaya 4602sw IP телефона
Инструкция по настройке, использованию и решению проблем Avaya 4602sw IP телефона
1. Настройка Avaya 4602sw IP телефона
Перед тем как приступить к настройке Avaya 4602sw IP телефона, убедитесь, что у вас есть следующая информация:
— IP-адрес телефона
— IP-адрес SIP-сервера
— Порт SIP-регистрации
— Порт SIP-аутентификации
— Имя пользователя и пароль для регистрации на SIP-сервере
После получения всех необходимых данных, выполните следующие действия:
Шаг 1: Подключите телефон к сети, используя Ethernet-кабель.
Шаг 2: Настройте IP-адрес телефона, перейдя в меню «Настройки» и выбрав «Сеть». Введите корректные IP-адрес, маску подсети и шлюз по умолчанию.
Шаг 3: Перейдите в меню «Настройки» и выберите «SIP». Введите IP-адрес SIP-сервера, порт SIP-регистрации и порт SIP-аутентификации.
Шаг 4: Введите имя пользователя и пароль для регистрации на SIP-сервере.
Шаг 5: Сохраните все настройки и перезагрузите телефон.
2. Использование Avaya 4602sw IP телефона
После успешной настройки телефона, вы можете начать использовать его для совершения звонков и других функций. Вот некоторые полезные команды и функции:
— Наберите номер телефона и нажмите кнопку «Вызов», чтобы совершить звонок.
— Для ответа на входящий звонок, нажмите кнопку «Ответ».
— Чтобы завершить звонок, нажмите кнопку «Завершить» или положите трубку на место.
— Для перевода звонка на другой номер, нажмите кнопку «Перевод» и введите номер назначения.
— Чтобы отключить микрофон во время звонка, нажмите кнопку «Mute».
3. Решение проблем Avaya 4602sw IP телефона
В случае возникновения проблем с Avaya 4602sw IP телефоном, вы можете попробовать следующие решения:
— Перезагрузите телефон, отключив его от питания на несколько секунд.
— Проверьте подключение к сети и убедитесь, что Ethernet-кабель надежно подключен.
— Проверьте правильность настроек сети и SIP-сервера.
— Обновите прошивку телефона, если доступна новая версия.
Если проблема не устраняется после выполнения этих действий, рекомендуется обратиться в техническую поддержку Avaya для получения дальнейшей помощи.
Настройка Avaya 4602sw IP телефона
Avaya 4602sw IP телефон предлагает множество возможностей и функций, которые помогают совершенствовать коммуникации в вашем офисе. Чтобы использовать этот телефон эффективно, вам нужно правильно настроить его. В этом разделе мы рассмотрим процесс настройки Avaya 4602sw IP телефона.
Вот пошаговая инструкция по настройке Avaya 4602sw IP телефона:
Шаг 1: Подключите телефон к сети. Убедитесь, что у вас есть доступ к рабочей сети и Ethernet-порт на телефоне правильно подключен.
Шаг 2: Настройте IP-адрес телефона. Включите телефон и нажмите кнопку «Меню». Используйте навигационные кнопки для выбора опции «Настройки» и нажмите кнопку «Выбор». Затем выберите «Admin/Инсталляция» и нажмите кнопку «Выбор». Выберите «Первичные настройки сети» и нажмите кнопку «Выбор». Введите IP-адрес, подсеть и шлюз по умолчанию для вашей сети, используя кнопки с цифрами на телефоне. Нажмите кнопку «Выбор», чтобы сохранить настройки.
Шаг 3: Настройте серверный адрес. На телефоне нажмите кнопку «Меню» и используйте навигационные кнопки для выбора опции «Настройки». Нажмите кнопку «Выбор» и выберите «Admin/Инсталляция». Нажмите кнопку «Выбор» и выберите «Адрес сервера». Введите IP-адрес сервера для вашей телефонной системы и нажмите кнопку «Выбор», чтобы сохранить настройки.
Шаг 4: Настройте дополнительные опции. По умолчанию Avaya 4602sw IP телефон настроен на использование автоматического обнаружения и настройки. Однако, если вам требуется настроить дополнительные опции, такие как авторизация на сервере или использование VPN, вы можете настроить их в меню «Настройки» на телефоне.
Это основные шаги для настройки Avaya 4602sw IP телефона. После завершения настройки, у вас будет возможность полноценно использовать все функции этого телефона для облегчения рабочих коммуникаций в вашем офисе.
Использование Avaya 4602sw IP телефона
Avaya 4602sw IP телефон предоставляет возможность использования передовых функций коммуникации в рабочем окружении. В этом разделе описаны основные возможности и инструкции по использованию данного телефона.
Основные функции:
- Телефония: с помощью Avaya 4602sw IP телефона вы можете звонить и принимать звонки.
- Перенаправление вызовов: вы можете настроить перенаправление вызовов на другой номер или на голосовую почту.
- Конференц-связь: вы можете участвовать в голосовых конференциях с несколькими участниками.
- Голосовая почта: вы можете настроить голосовую почту для прослушивания сообщений в отсутствие.
- Информационный экран: на информационном экране отображается информация о вызове и другие полезные данные.
Инструкции:
- Подключите телефон к сети и введите учетные данные для авторизации.
- Для звонка наберите номер и нажмите кнопку «Call» или «Enter».
- Для принятия звонка нажмите кнопку «Answer» или «Enter».
- Для перенаправления вызова нажмите кнопку «Forward» и введите номер для перенаправления.
- Для установки конференц-связи нажмите кнопку «Conference» и добавьте участников.
- Для настройки голосовой почты нажмите кнопку «Voicemail» и следуйте инструкциям на экране.
Если у вас возникли проблемы с использованием Avaya 4602sw IP телефона, обратитесь к руководству по эксплуатации или обратитесь в службу технической поддержки для получения дополнительной помощи.
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Contents
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Table of Contents
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Troubleshooting
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Bookmarks
Quick Links
4602/4602SW IP Telephone
Release 1.8
User’s Guide
555-233-780
Issue 1.8
November 2003
Related Manuals for Avaya 4602
Summary of Contents for Avaya 4602
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Page 1
4602/4602SW IP Telephone Release 1.8 User’s Guide 555-233-780 Issue 1.8 November 2003… -
Page 3
• Mischief (troubling, but apparently innocuous, tampering) Warranty • Harm (such as harmful tampering, data loss or alteration, Avaya Inc. provides a limited warranty on this product. Refer to your regardless of motive or intent) sales agreement to establish the terms of the limited warranty. In Be aware that there may be a risk of unauthorized intrusions addition, Avaya’s standard warranty language as well as information… -
Page 4
EMC standards and all relevant national deviations: (SDoC) Limits and Methods of Measurement of Radio Interference of Avaya Inc. in the United States of America hereby certifies that the Information Technology Equipment, CISPR 22:1997 and equipment described in this document and bearing a TIA TSB-168 EN55022:1998. -
Page 5: Table Of Contents
■ Document Organization viii ■ Conventions Used ■ Symbolic Conventions Typographic Conventions Related Documents ■ Introducing Your 4602/4602SW IP Telephone Introduction ■ The 4602/4602SW IP Telephone ■ Using Your 4602/4602SW IP Telephone Introduction ■ Making Calls ■ Redialing the last number called Call Handling Features ■…
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Page 6
Contents Telephone Management and Troubleshooting Introduction ■ Personalizing Your Telephone’s Ringing Pattern ■ Selecting a personalized ringing pattern Testing Your Phone ■ Testing the telephone’s lights and display Basic Troubleshooting Chart ■ Resetting your phone Power cycling the phone Index IN-1 Issue 1.8 November 2003… -
Page 7: About This Guide
4602/4602SW IP Telephone is operating properly. NOTES: • The 4602 and 4602SW are identical phones from the point of view of user interface, capabilities, administration, etc. The only differences between the sets are due to differing electrical design — the 4602SW has an Ethernet switch, while the 4602 has an internal shared repeater.
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Page 8: Issue Date
This Guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4602/4602SW IP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform.
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Page 9: Conventions Used
For information related to installing an IP Telephone, see the “4600 Series IP Telephone Installation Guide” (Document Number 555-233-128). For information on desk/wall mounting the 4602/4602SW, see the “4602/4602SW IP Telephone Stand Instructions” (Document Number 555-233-147). For information related to maintaining an IP Telephone System on a Local Area Network, see the “4600 Series IP Telephone LAN Administrator’s Guide”…
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Page 10
Related Documents About This Guide x Issue 1.8 November 2003… -
Page 11: Introducing Your 4602/4602Sw Ip Telephone
Introducing Your 4602/4602SW IP Telephone Introduction This chapter introduces you to the layout of the 4602/4602SW IP Telephone. It provides a description for each functional button and other phone characteristics. The 4602/4602SW IP Telephone The 4602/4602SW IP Telephone has two Line (Call Appearance) buttons, ten dedicated feature buttons, a 2-line by 24 character display area, and a one-way, listen-only speakerphone.
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Page 12
The 4602/4602SW IP Telephone Introducing Your 4602/4602SW IP Telephone Figure 1-1. 4602/4602SW IP Telephone Issue 1.8 November 2003… -
Page 13
Introducing Your 4602/4602SW IP Telephone The 4602/4602SW IP Telephone Table 1-1. 4602/4602SW IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description Message When lit, indicates you have a message waiting on your Waiting Lamp voice messaging system. Display The display screen has two lines of 24 characters each. -
Page 14
The 4602/4602SW IP Telephone Introducing Your 4602/4602SW IP Telephone Table 1-1. 4602/4602SW IP Telephone Button/Feature Descriptions (Continued) Callout Button/Feature Button/Feature Number Name Description Speaker LED Lights steadily when the listen-only, one-way Indicator Speakerphone is active. Voice Message Accesses your Voice Messaging System. -
Page 15: Using Your 4602/4602Sw Ip Telephone
Using Your 4602/4602SW IP Telephone Introduction This chapter covers making calls, receiving calls, and using call handling features. You can use call handling features when making a call or while a call is in progress. These features have dedicated phone buttons, such as Conference, Drop, Hold, Mute, Redial, Transfer and Speakerphone.
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Page 16: Call Handling Features
Call Handling Features Using Your 4602/4602SW IP Telephone Receiving Calls When someone calls you, the Bell ( ) icon appears in the display as the phone rings. To receive the call, press the Line button for the incoming call, pick up the handset and talk.
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Page 17: Hold
Speaker button, the indicator light illuminates to remind you that the listen-only Speakerphone is engaged. NOTE: The 4602/4602SW IP Telephone Speakerphone is a one-way, listen-only device. The party at the other end of the call will not be able to hear your voice, even though you can hear theirs.
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Page 18: Transfer
Call Handling Features Using Your 4602/4602SW IP Telephone Turning the Speakerphone on during a call Press the Speaker ( ) button. The Speaker indicator next to the Speaker button lights. Both the speaker and handset are now operational. You can hear the person on the other end of the call through the Speakerphone, but they cannot hear you.
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Page 19: Logging Off The Phone
Logging Off the Phone Log off your 4602/4602SW IP Telephone to prevent unauthorized use during an absence or to protect your unique set of administered features when the phone is shared by multiple users.
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Page 20
Logging Off the Phone Using Your 4602/4602SW IP Telephone Issue 1.8 November 2003… -
Page 21: Telephone Management And Troubleshooting
Interpreting the different ringer tones you hear. ■ Personalizing your phone’s ringing pattern. ■ Interpreting the 4602/4602SW’s display symbols. ■ Testing your telephone to be sure it is operating correctly. ■ Basic Troubleshooting; this chart provides the most common problems an ■…
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Page 22: Interpreting Ringer Tones
Introduction Telephone Management and Troubleshooting Interpreting Ringer Tones As you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear; check with your System Administrator to verify if the descriptions are accurate for your system.
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Page 23: Personalizing Your Telephone’s Ringing Pattern
Personalizing Your Telephone’s Ringing Telephone Management and Troubleshooting Pattern Feedback (Handset) Tones Meaning Intercept/Time-out -_-_-_- Alternating high and low tone indicating either a dialing error, denial of a requested service or failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
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Page 24: Testing Your Phone
Testing Your Phone Telephone Management and Troubleshooting Interpreting Display Icons As you become more familiar with your IP Telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. The chart below provides an overview of the icons you may see;…
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Page 25: Basic Troubleshooting Chart
Telephone Management and Troubleshooting Basic Troubleshooting Chart Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after Unless your System Administrator has connecting it the first time already initialized your telephone, you may experience a delay of several minutes before it becomes operational.
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Page 26
Basic Troubleshooting Chart Telephone Management and Troubleshooting Problem/Symptom Suggested Solution Audio quality is poor, Various potential network problems may be specifically, you hear an echo causing the problem. while using a handset or Contact your LAN Administrator with as static, sudden silences (gaps complete a description of the problem as in speech), clipped or garbled possible. -
Page 27: Resetting Your Phone
Telephone Management and Troubleshooting Basic Troubleshooting Chart Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem.
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Page 28: Power Cycling The Phone
Basic Troubleshooting Chart Telephone Management and Troubleshooting Power cycling the phone Use the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The phone connection is re-established.
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Page 29: Index
How to Use This Document Introduction Using Icons, Interpreting Display Illustration, of phone About This Guide Introducing Your 4602/4602SW IP Telephone viii Adding a held call to the current call Issue Date, for this document Adding another party to a call viii…
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Page 30
Troubleshooting, Basic Chart Retrieving a Voice Mail Message Returning to a held call Ringer Tones, Interpreting Ringing Pattern, Personalizing Using Your 4602/4602SW IP Telephone Sending a call to another telephone Speaker Speaker LED Indicator Voice Mail Message, Retrieving a Speakerphone feature…
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инструкцияAvaya 4602
IP Office (R3.0)
4602 User’s Guide
40DHB0002UKFJ – Issue 1 (7th February 2005)
Посмотреть инструкция для Avaya 4602 бесплатно. Руководство относится к категории офисные телефоны, 1 человек(а) дали ему среднюю оценку 8.5. Руководство доступно на следующих языках: английский. У вас есть вопрос о Avaya 4602 или вам нужна помощь? Задайте свой вопрос здесь
- The 4602 Telephone
- Basic Call Handling Features
- System Features
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Являясь официальным партнёром AVAYA, мы выполняем заказы на поставку оборудования, услуг по интеграции и обслуживанию.
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AVAYA серии 9600
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Полное Руководство пользователя для Телефонов AVAYA серии 9600 -
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AVAYA 374x DECT
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Полное Руководство пользователя для Телефонов AVAYA 374x DECT -
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AVAYA E129
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Полное Руководство пользователя для Телефонов AVAYA E129 -
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AVAYA серии 1600
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AVAYA серии 2400
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Avaya 4602SW — page 1
4600 Series IP Telephone Release 2.2 Installation Guide 555-23 3-128 Issu e 2.2 April 20 05 …
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Avaya 4602SW — page 2
Copyrig ht 2005, Avaya I nc. All Rights Reserved Notice Every effort was made to en sure that the information in this docu ment was complete and accur ate at the time of printing . However, information is subject to change . War ra n t y Avaya Inc. pr ovides a li mited warra nty on this p roduct. Ref er to your sales agree ment to establish t he te …
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Avaya 4602SW — page 3
Issue 2.2 April 2005 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intend ed Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Document Organizatio n . . . . . . . . . . . . . . . . . . . . . . …
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Avaya 4602SW — page 4
Contents 4 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Signaling Prot ocol Identi fi er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Self-T est Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 V i …
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Avaya 4602SW — page 5
Issue 2.2 April 2005 5 Chapter 1: Introduction About This Gui de This guide describe s how to instal l the 4600 Series IP T el ephone product line and trou bles hoot problems with the tel ephones. The 4600 Series IP T el ephon e product line is a supplement to A vaya’ s DEFINITY ® / MultiV antage™ IP Solutions pl atfor m . Note: Note: Unless o …
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Avaya 4602SW — page 6
Introduction 6 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Document Organization The guide cont ains the followin g sections: Change Histor y Chapter 1: Introducti on Provides an overview of the 4600 Seri es IP T elephone Insta llation Guid e . Chapter 2: 4600 Series IP T elephone Inst allati on Describes the equi pmen t and resou rc …
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Avaya 4602SW — page 7
Document Organiza tion Issue 2.2 April 2005 7 T erms Used in This Guide Issue 2.0 This ver sion of the document, re vis ed and issued in December , 2003, support s through A vaya Communi cat ion Manager Release 2.0. This version al so suppor ts the addition of the 4610SW and 4620SW IP T elephones, and the 4690 IP Conference T elephone to the 460 0 …
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Avaya 4602SW — page 8
Introduction 8 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Convention s Used in This Guide This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Symbo lic Conve nt io ns Note: Note: This symbol prec edes additional inf ormation about a topic. This information is not re …
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Avaya 4602SW — page 9
Rel ate d Do cume n ts Issue 2.2 April 2005 9 Related Document s ● DEFINITY Document ation Release 8.4 This document describes how to admi nister a DEFINITY switch wi th Release 8.4 soft ware. ● DEFINITY Document ation Release 9 This document describes how to administer a DEFINITY swit ch with Release 9 softwar e. ● DEFINITY Document ation Re …
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Avaya 4602SW — page 10
Introduction 10 4600 Serie s IP Telephone Release 2.2 Installation Guide ● 4600 Series IP T elephone LAN Administr ator Guide This document descri bes how to administer DHCP , TFTP , and other se rv ers as appropriat e for the 4600 Series IP T elephones. It also provid es troubleshoot ing guidelines for the 4600 Series IP T elephones and for the …
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Avaya 4602SW — page 11
Customer Support Issue 2 .2 April 2005 11 ● 4601/4602/4602SW IP T elephone St and Instruc ti ons This document provides i nformation on how to desk- or wall- m ount a 4601 or 460 2/4602SW IP T elephone. ● 4610SW IP T elephone S t and Instructi ons This document provides i nformation on how to desk- or wall- m ount a 4610SW IP T elephone. ● Wa …
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Avaya 4602SW — page 12
Introduction 12 4600 Serie s IP Telephone Release 2.2 Installation Guide …
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Avaya 4602SW — page 13
Issue 2 .2 April 2005 13 Chapter 2: 4600 Series IP T elephone Ins t allation Introduction The 4600 Series IP T elephone pr oduct l ine uses Int erne t Protoc ol (I P) t echnology wit h Ethernet interf aces. The IP tel ephones supplement the existing DEFINI TY ® /MultiV antage™ IP Solutions plat form. The 4600 Series IP T elephones support DHCP a …
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Avaya 4602SW — page 14
4600 Series IP Te lephone Installation 14 4600 Serie s IP Telephone Release 2.2 Installation Guide IP T ele phone Models There are fif teen telephone set models defined i n the 4600 Ser ies IP T elephone family: T elephone models contai ning the SW designation have the same appearance, user i nterface, and functiona li ty as their non-SW counte rpa …
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Avaya 4602SW — page 15
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 15 Pre-Inst allation Checklist Before pluggi ng in the 4600 Series IP T elepho ne, verify that all the fol l owing requirement s are met. Fai lure to do so prevent s th e telephone from workin g and can have a negativ e impact on the network. Print copies of this checkli st for each server and IP …
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Avaya 4602SW — page 16
4600 Series IP Te lephone Installation 16 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Using IP telephones on R8.4 or R9 requires extreme cautio n. Y ou would be downgrading the telephones to these very old releases. Downgrading any Ava ya IP T elephone other than the 4612 or 4624 to these old releases has not been t …
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Avaya 4602SW — page 17
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 17 Note: Note: The 4630 IP T elephone does not support IEEE-st andard power , and therefore requires the Power Module. The 4690 IP Conference T elephone is powered with a special LAN/power cable with a power inter fac e module included with this phone . Requirement s to V erify for Each IP T elep …
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Avaya 4602SW — page 18
4600 Series IP Te lephone Installation 18 4600 Serie s IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP T elephone ! CAUTION: CAUTION: Be careful to use the cor rect jack when pluggi ng in t he telephone. The jacks are located on the back of the tel ephone housi ng and are flanked by icons to represent their c orrect us e. …
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Avaya 4602SW — page 19
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 19 Figure 1 th rough Figure 6 provide illustrati ons to connect cords to jac ks on 4600 IP Series T elephones. See the chart bel ow to deter mine the a pplicable il l ustrati on. Use the i llustrati ons and associated pr ocedures as appropri ate fo r telephone assembly . T elephone Model …
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Avaya 4602SW — page 20
4600 Series IP Te lephone Installation 20 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 1: Connection Jacks on a 4 601/4602/460 2SW/4606/4612/4624 IP T elephone DC (DSS 4624) optional f acultatif optionale opcional = See Note …
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Avaya 4602SW — page 21
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 21 1. Plug one end of the H4DU 4-conductor coil ed handset cord into the teleph one and the other end into the handset . 2. Plug one end of the f irst Categ ory 5 modu lar line cord into t he Ethernet j ack of the PC and g the other end into the secondar y Ethernet jack on the 4600 Serie …
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Avaya 4602SW — page 22
4600 Series IP Te lephone Installation 22 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 2: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone — Option A optional f acultatif optionale opcional = 1151B Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset . …
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Avaya 4602SW — page 23
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 23 Figure 3: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone — Option B optional f acultatif optionale opcional = Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset . …
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Avaya 4602SW — page 24
4600 Series IP Te lephone Installation 24 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 4: Connection Jacks on a 4 630/4630SW IP T elephone DC optional f acultatif optionale opcional = …
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Avaya 4602SW — page 25
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 25 Figure 5: Connection Jacks on a 4 610SW IP T elephone …
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Avaya 4602SW — page 26
4600 Series IP Te lephone Installation 26 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 6: Connection Jacks on a 4 690 IP Conferen ce T elephone optional f acultatif optionale opcional = DC …
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Avaya 4602SW — page 27
Dynamic Address in g Proces s Issue 2 .2 April 2005 27 Dynamic Addres sing Process Note: Note: Before st arting thi s process, you must have an extension number f or the IP telephone and the A v aya Communication Manager securit y code (p assword) for that extensi on. The followi ng de scr iption of the process of i nstal ling the IP teleph ones as …
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Avaya 4602SW — page 28
4600 Series IP Te lephone Installation 28 4600 Serie s IP Telephone Release 2.2 Installation Guide 2. The IP t elephone sends a request to the DHCP se rver and i nvokes the DHCP process. One of the following messages di splay: where s is the number of seconds that have ela psed since DHCP was invoked. The message on the lef t appear s if 802.1Q t a …
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Avaya 4602SW — page 29
Dynamic Address in g Proces s Issue 2 .2 April 2005 29 5. The IP telep hone connect s to the TFTP or HTTP se rver and looks for an upgrade sc ript fi le . During TFTP or HTTP proces sing for the 4601 IP T eleph one, both Cal l Appearance Li ne indicators f lash continuously 500 mil li sec onds on, 500 milliseconds of f while all other LEDs remain l …
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Avaya 4602SW — page 30
4600 Series IP Te lephone Installation 30 4600 Serie s IP Telephone Release 2.2 Installation Guide 10. The phone cont act s the A vaya Medi a Server and at tempts to log in. All IP telep hones except the 4601 display the fol l owing prompt for an extensi on: The 4601 IP T elephone indi cates t he ser ver is waiti ng fo r an e xtension entr y by fl …
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Avaya 4602SW — page 31
Downgrading Avaya IP Telephones Issue 2 .2 April 2005 31 Downgrading A vaya IP T elephones ! Import ant: Important: We stron gly recomme nd that you upgrade DEFINITY t o the lat est rel ease rather than ta ke the extreme steps in th is section. There is no reason curr ently known to downgrade any Av aya IP T elephone except to inst all a 4612 or 46 …
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Avaya 4602SW — page 32
4600 Series IP Te lephone Installation 32 4600 Serie s IP Telephone Release 2.2 Installation Guide …
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Avaya 4602SW — page 33
Issue 2 .2 April 2005 33 Chapter 3: Local Adminis trative Options Introduction Aft er you have succe ssfully i nstal led an IP t elephone, you might be instruct ed to administer one of the options descri bed in this chapter . Note: Note: Y ou can modify the s ettings f ile t o set p arameter s for I P telephones that download their upgrade script a …
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Avaya 4602SW — page 34
Local Administrative Options 34 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Perform these procedure s only if instru cted to do so by the system or LAN administr ator . S tatic a dministratio n of these options c auses upgrades to work di ff erently t han if they are adminis tered dynamicall y . V alues assigned to …
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Avaya 4602SW — page 35
Entering Data for Administrative Opti ons Issue 2 .2 April 2005 35 5. How to backs pace depend s on the t ype of phone being ins tall ed, as sho wn in thi s chart: When you press the applicab le button or key to backsp ace, the most recentl y enter ed digit or peri od is er ased from t he display . The cursor remains i n the era sed character’s f …
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Avaya 4602SW — page 36
Local Administrative Options 36 4600 Serie s IP Telephone Release 2.2 Installation Guide Entering Dat a for the 4601 IP T elephone Because the 4601 IP T elephone has no display , its LEDs indicat e: ● when data entr y is required, ● whether pr ocessing is t aking place, prohi biting d ata ent ry , a nd ● confirmat ion that a process or proced …
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Avaya 4602SW — page 37
About Local Administrative Procedures Issue 2 .2 April 2005 37 About Local Administ rative Procedures Local admi nistrati ve procedure s allow y ou to cust omize the 460 0 Series I P T elephone inst allati on for your specific oper ati ng environment. This section provides a descr ipt ion of each local admini st rative opti on cover ed in this guid …
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Avaya 4602SW — page 38
Local Administrative Options 38 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identi fier (Release 2. 0 and lat er only) G R O U P (4 7 6 8 7) Group I dentifier on page 48 Computer-T elephony Integrati on C T I (2 8 4) Computer- T elephony Integrat ion (CTI ) Enable/ Disable on p age 49 Site-S pecific Opt ion Number S S O N (7 7 6 …
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Avaya 4602SW — page 39
Pre-Installation Chec klist for Stat ic Addressing Issue 2 .2 April 2005 39 Pre-Inst allation Checklist for St atic Addressing Before per forming st atic addressing, verify t hat all the requirement s l isted in t he Requir ements to V erify about the Net work s ection of the Pr e-Inst alla tion Checkl ist are met. Y ou do not have to consider it e …
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Avaya 4602SW — page 40
Local Administrative Options 40 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: The displays on the 4602, 4602SW , 4610SW , 4612, 4620, 4620SW , 4621SW , 4622SW , 4624, 46 25SW , 4630, 4630SW , and 4690 IP T elephones accommodate 24 charact ers per l ine. The display on t he 4606 T elephone a ccommodates 16 character s per li n …
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Avaya 4602SW — page 41
Static Addressing Ins tallation Issue 2 .2 April 2005 41 3. Enter the Gatekeeper IP address followed by the # button. The followi ng message disp lays: where nnnnn is the value of th e Management Complex (media server/gate keeper) transport -l aye r port number , a value between 0 and 65535. 4. Enter th e appropriat e value f or the Port Number f o …
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Avaya 4602SW — page 42
Local Administrative Options 42 4600 Serie s IP Telephone Release 2.2 Installation Guide 9. Press the # button to conti nue the proc edure without changing the di spl ayed status of 802.1Q The followi ng text displays lef t-justif ied at the top of the display: where dddd is the value of th e 802.1 VLAN ID. 10. Enter a valid value between 0 and 409 …
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Avaya 4602SW — page 43
QoS Option S etting Issue 2 .2 April 2005 43 QoS Option Setting Use the following proc edure to set Quality of Service (QoS) options. Note: Note: The 4601 IP T elephone does not support QoS Option Setti ng. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 6 7 # (Mute Q O S # …
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Avaya 4602SW — page 44
Local Administrative Options 44 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Enter a valid value between 0 and 63 for the new value of the Diff erential Ser vices audio pa r a m e t e r . The followi ng text displays lef t-justif ied at the top of the display: where dd is the value of the Di f ferent ial Services signal ing para mete …
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Avaya 4602SW — page 45
Interface Control Issue 2 .2 April 2005 45 Interf ace Con trol Use the following proc edure to set or change the interf ace control value. Note: Note: The 4601, 4602, and 4690 T elephones do not have Ethernet PC inter fa ces, so this procedure does not appl y to those phones. 1. While the phone is on-hook and idle, press th e followi ng s equence o …
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Avaya 4602SW — page 46
Local Administrative Options 46 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. T o chan ge the PHY1 val ue, press * . Depending on the curren t value, the next sequent ial valid PHY1 value is select ed and displayed as th e status. For example, if the current value i s 10Mbp s HDX (2), pressing * changes the value to 3 (10Mbp s FDX). I …
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Avaya 4602SW — page 47
Interface Control Issue 2 .2 April 2005 47 6. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved and a rest art occur s automatical ly . The user interface is restored to it s prev ious st ate. 7. For telephones with an IR inter …
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Avaya 4602SW — page 48
Local Administrative Options 48 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identifier Use the following proc edure to set or change the Group Identif i er . Note: Note: Perform t his procedur e only i f the LAN Admini strator instruct s you t o do so. The 4601 IP T elephone does not support the Group Identif ier . 1. While the p …
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Avaya 4602SW — page 49
Computer-Telephony Integration (CTI) Ena ble/Disable Issue 2 .2 April 2005 49 Computer-T elephony Integrati on (CTI) Enable/Disable Use the following proc edure to enable or disable the CTI i n ter face. Note: Note: The default for the CTI interfac e is enabled . The 4601, 4602, 4602SW , and 4690 do not support the CTI interf ace. 1. While the phon …
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Avaya 4602SW — page 50
Local Administrative Options 50 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved, and the user int erface is resto red to its previ ous stat e. Site-S pecific Opti on …
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Avaya 4602SW — page 51
Reset Syst em Values Issue 2 .2 April 2005 51 Aft er the 4601 “di spl ays” the cur re nt SSON, the Mes sage W aiting indi cat or at the t op of the phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. Enter a valid value between 128 and 255 for the SSO N . Th …
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Avaya 4602SW — page 52
Local Administrative Options 52 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: Press the Mut e button moment arily . Do not press t his button while pr essing other keys/butt ons. The 4630/4630SW IP T elephones and the 4690 IP Conference T elephone do not have a dedi cated Ho ld button. For all o ther 4600 Serie s IP T elephon …
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Avaya 4602SW — page 53
Restart the Telephone Issue 2 .2 April 2005 53 Rest art th e T eleph one Use the following proc edure to restart the telephone. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 3 7 3 8 # ( Mute R E S E T #) Note: Note: Press the Mut e button moment arily . Do not press t his …
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Avaya 4602SW — page 54
Local Administrative Options 54 4600 Serie s IP Telephone Release 2.2 Installation Guide Signaling Pro tocol Iden tifi er Use the following proc edure to set or change t he Si gnaling Protoc ol Identif ier . A valid SIG Protocol Id entifier is either 0 (default), 1 (H.323) , or 2 (SIP ). Note: Note: Perform t his procedur e only i f the LAN Admini …
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Avaya 4602SW — page 55
Signaling Protocol Identifier Issue 2 .2 April 2005 55 2. T o chan ge the SIG v alue, pres s * . Depending on the curren t value, the next sequent ial valid SIG value is selected and displayed as th e protocol. For example, i f the current value is SIP (2), pr essi ng * changes the valu e to 0 (default). If t he current value is H.323 (1), pressing …
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Avaya 4602SW — page 56
Local Administrative Options 56 4600 Serie s IP Telephone Release 2.2 Installation Guide Self-T est Procedure For self -testi ng, use the followi ng procedure: 1. T o i nvoke 4600 Seri es IP T elephone sel f-test pr ocedures, press the fol lowing sequence of keys on the faceplat e of the t elephone: Mute 8 3 7 8 # (Mute T E S T #) Note: Note: Press …
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Avaya 4602SW — page 57
Clear Proced ure Issue 2 .2 April 2005 57 Clear Proc edure Sometimes, you mi ght want to r emove al l administere d values , user-spe cif ied data , and option settings . Essenti ally , you want t o return a telephone to it s ini tial “cl ean slate” conditi on. This is usuall y done when p assing a telephone to a new , dedicated user when the u …
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Avaya 4602SW — page 58
Local Administrative Options 58 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. Press the * button to t erminate the pro cedure without c learing the values . Press the # button to clear all values to their ini tial defaul t values. A confirmati on tone soun ds and the following te xt displays lef t-just ified at the top of the display: …
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Avaya 4602SW — page 59
Manually Se tting the DHCP C lient Hardware Addres s Issue 2 .2 April 2005 59 phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. T o change the Aler ting value, press * . Depending on the curren t value, the other value is selected and displa yed. For example, …
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Avaya 4602SW — page 60
Local Administrative Options 60 4600 Serie s IP Telephone Release 2.2 Installation Guide All IP telep hones except the 4601 displa y the fol l owing text lef t-justi fied at the top of the display: where ddd is the value of NVCHADDR, the system va ri able for the DHCP Client Hardware Address. Because it does no t have a di splay , the 4601 IP T ele …
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Avaya 4602SW — page 61
Setting L2Q Tagging Control (4601 Only ) Issue 2 .2 April 2005 61 Setting L2Q T agging Control (4601 On ly) Use the following proc edure to set the layer 2 (802. 1Q) framing p aramet er manually for the 4601 IP T elephone onl y . 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mut …
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Avaya 4602SW — page 62
Local Administrative Options 62 4600 Serie s IP Telephone Release 2.2 Installation Guide …
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Avaya 4602SW — page 63
Issue 2 .2 April 2005 63 Chapter 4: T roubleshooting Guidelines Introduction This chapter desc ribes problems th at might occur durin g inst alla tion of the 4600 Series IP T elephones and po ssible ways of resolvi ng thes e probl ems. For pr oblems that occur during normal oper ation, s ee “T roubleshoot ing Guideline s” in t he 4600 Ser ies I …
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Avaya 4602SW — page 64
Troubleshooting Guidelines 64 4600 Serie s IP Telephone Release 2.2 Installation Guide ● Use the ADDR option to verify IP addres ses. See S tatic Addr essing Ins tallat ion on p age 39 for informati on. ● Use the QoS option to verify QoS pa rameters. See Chapter 3: Local Administrat ive Options . 3. If the 460 0 Series I P T elephone is not com …
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Avaya 4602SW — page 65
The View Administrative Option Issue 2 .2 April 2005 65 The V iew Admini strative Option If you ar e using st at ic addressi ng and encounter problems, u se the fol lowing procedu re to v erify the current values of system par ameters and file versions. Note: Note: Also use the ADDR option to view IP addresses. See S tatic Address ing Install ation …
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Avaya 4602SW — page 66
Troubleshooting Guidelines 66 4600 Serie s IP Telephone Release 2.2 Installation Guide PWB SN cccccccccccc cccccccc Printed Wiring Board (c ircuit boar d) Serial Number , up to 18 ASCII graphic ch aracters. PWB comcode ccccccccc 9 ASCII numbered character s. MAC address 00:60:1D: hh:hh:hh Each oct et of t he MAC address displays as a p air of hexad …
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Avaya 4602SW — page 67
Error and St atus Messages Issue 2 .2 April 2005 67 Error and St atus Message s Note: Note: This section descri bes error and st atus messages only for those I P telephones having a displa y . For error and status messages relat ed to insta lling a 4601 IP T elephone, see T roubleshoot ing the 4601 IP T elephone on page 71. The 4600 Seri es IP T el …
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Avaya 4602SW — page 68
Troubleshooting Guidelines 68 4600 Serie s IP Telephone Release 2.2 Installation Guide Discovering … CAUSE: The 46xx telephon e is att e mpti ng to find a DHCP server . RESOLUTION: If thi s message appear s for more than a few seconds, verify wi th the LAN Admini strator tha t a DHCP serve r is appropriat el y administered on the network. If ther …
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Avaya 4602SW — page 69
Error and St atus Messages Issue 2 .2 April 2005 69 Incompatible CAUSE: This releas e of DEFINITY does not support the current ver sion of the IP telephone . RESOLUTION: Upgrade to the cur rent version of A vaya Communication Manager sof tware. IP Address in use by another CAUSE: The telephone has detected an IP address conf lict. RESOLUTION: V eri …
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Avaya 4602SW — page 70
Troubleshooting Guidelines 70 4600 Serie s IP Telephone Release 2.2 Installation Guide System busy CAUSE: Most likely , the number of IP endpoin ts on the PBX is already at maximum, Less like ly , networ k resource is unavail able. RESOLUTION: The telephone was attempting to access a network resource (DHCP server , TFTP server , HTTP server , or th …
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Avaya 4602SW — page 71
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 71 T roublesh ooting the 4601 I P T elephone Because the 4601 IP T elephone lacks a display , it uses it s LEDs to indi cate st atus and error situati ons. In T able 3 , the Messages shown in the fir st col umn correspond to the equiv alent conditi ons described in T able 2 . Rat her than …
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Avaya 4602SW — page 72
Troubleshooting Guidelines 72 4600 Serie s IP Telephone Release 2.2 Installation Guide IP Address in use by another VISUAL INDICA TION: All LEDs are stead ily lit, except Call Appearance Line a , which is fl ashi ng. CAUSE: The telephone has detect ed an IP address conflict. RESOLUTION: DHCP rest art is automatically initiat ed. No user action requ …
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Avaya 4602SW — page 73
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 73 Undefined Error VISUAL INDICA TION: M essage W aiting indi cators at top of phone and l eft middle of faceplate di splay a broken flu tter cont inuously (a lternating 50 milliseconds on, 50 milliseconds of f for 500 milliseconds followed by 500 milliseconds off ) until either the “ * …
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Avaya 4602SW — page 74
Troubleshooting Guidelines 74 4600 Serie s IP Telephone Release 2.2 Installation Guide …
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Avaya 4602SW — page 75
Issue 2 .2 April 2005 75 Appendix A: Rest art Scenarios Scenarios for the Restart Process The sequence of the rest art proces s depends on t he st atus of the boot and appli cat ion files. This appendix explai ns the dif fer ent scenarios possibl e. Note: Note: The di splay messages shown in t his appendix do not apply to the 4601 IP T elephone. Re …
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Avaya 4602SW — page 76
Rest art Scen ario s 76 4600 Series IP Telephone Release 2.2 Installation Guide 3. Press the * key to terminat e the proced ure without rest arting the tel epho ne. Press the # key to rest art the telephone. The remainder of the procedur e depends on the status of the boot and application fil es: Boot File Needs to be Upgraded Use the following pro …
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Avaya 4602SW — page 77
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 77 4. When control is pas sed to the soft ware tha t was just loaded, the foll owing messages display: This message continues wh il e the new boot code is being written i nto RAM. 5. The telep hone detect s and di splays the speed of t he Ethernet interf ace in Mbp s, that i s, 0, 10, o …
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Avaya 4602SW — page 78
Rest art Scen ario s 78 4600 Series IP Telephone Release 2.2 Installation Guide 9. The script fil e is processed. The soft ware determines th at the telephone’ s boot code file name (BOOTNAME) is not the lat est version. APPNAME is set to the name of an applicat ion file to replace the boot code. The following message displa ys while the applicat …
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Avaya 4602SW — page 79
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 79 15. While the entire flash memory i s erased in preparat ion for rewrit ing the code, the follo wing message displ ays: where n is the percent age of memory erased and x is the numbe r of el apsed seconds during erasi ng. 16. While the boot code is rewritt en, the following message d …
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Avaya 4602SW — page 80
Rest art Scen ario s 80 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either the applic ation fil e if th ere is one or the boot code is uncompres sed int o RAM, the following message displ ays: This message count s t he seconds as the application fi le (4620_031225. app in thi s example) i s being writ ten int o RAM. 4. When con …
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Avaya 4602SW — page 81
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 81 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) is not the latest versi on. APPNAME is set to the n ame of an applicat ion file to replace the boot code. The following message displa ys while the applicat …
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Avaya 4602SW — page 82
Rest art Scen ario s 82 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either th e application file i s unc ompressed into RAM, the followi ng mess age displays : This message count s the seconds as the applicat ion fi le (4620_031225. app in thi s example) i s being writ ten int o RAM. 4. When control is pas sed to the code i n R …
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Avaya 4602SW — page 83
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 83 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) i s the lat est ver sion, and the name of the appl icati on fi le in th e telephone is the s ame as APPNAME. 10. System-specifi c registra ti on with the Av …
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Avaya 4602SW — page 84
Rest art Scen ario s 84 4600 Series IP Telephone Release 2.2 Installation Guide …
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Avaya 4602SW — page 85
Issue 2 .2 Ap ril 2005 85 Ind ex Index Numerical 4600 Seri es IP Telep hone Assemb ling t he . . . . . . . . . . . . . . . . . 18 Install ation . . . . . . . . . . . . . . . . . . . 13 Model s . . . . . . . . . . . . . . . . . . . . . 14 Powering th e . . . . . . . . . . . . . . . . . . 18 Requi rements . . . . . . . . . . . . . . . . . 17 Restart …
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Avaya 4602SW — page 86
86 4600 Series IP Telephone Release 2.2 Installation Guide Index P Paramete r Values . . . . . . . . . . . . . . . . . 65 Power Interru ption . . . . . . . . . . . . . . . . . 64 Powerin g the 4600 IP T elephone . . . . . . . . . . 18 Pre-Instal lation Checklist . . . . . . . . . . . . . . 15 Pre-Instal lation Che cklist fo r Static Add ressing . . …
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Page 1: Avaya 4602SW
4600 Series IP Telephone Release 2.2 Installation Guide 555-23 3-128 Issu e 2.2 April 20 05[…]
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Page 2: Avaya 4602SW
Copyrig ht 2005, Avaya I nc. All Rights Reserved Notice Every effort was made to en sure that the information in this docu ment was complete and accur ate at the time of printing . However, information is subject to change . War ra n t y Avaya Inc. pr ovides a li mited warra nty on this p roduct. Ref er to your sales agree ment to establish t he te[…]
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Page 3: Avaya 4602SW
Issue 2.2 April 2005 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intend ed Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Document Organizatio n . . . . . . . . . . . . . . . . . . . . . . […]
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Page 4: Avaya 4602SW
Contents 4 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Signaling Prot ocol Identi fi er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Self-T est Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 V i[…]
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Page 5: Avaya 4602SW
Issue 2.2 April 2005 5 Chapter 1: Introduction About This Gui de This guide describe s how to instal l the 4600 Series IP T el ephone product line and trou bles hoot problems with the tel ephones. The 4600 Series IP T el ephon e product line is a supplement to A vaya’ s DEFINITY ® / MultiV antage™ IP Solutions pl atfor m . Note: Note: Unless o[…]
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Page 6: Avaya 4602SW
Introduction 6 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Document Organization The guide cont ains the followin g sections: Change Histor y Chapter 1: Introducti on Provides an overview of the 4600 Seri es IP T elephone Insta llation Guid e . Chapter 2: 4600 Series IP T elephone Inst allati on Describes the equi pmen t and resou rc[…]
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Page 7: Avaya 4602SW
Document Organiza tion Issue 2.2 April 2005 7 T erms Used in This Guide Issue 2.0 This ver sion of the document, re vis ed and issued in December , 2003, support s through A vaya Communi cat ion Manager Release 2.0. This version al so suppor ts the addition of the 4610SW and 4620SW IP T elephones, and the 4690 IP Conference T elephone to the 460 0 […]
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Page 8: Avaya 4602SW
Introduction 8 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Convention s Used in This Guide This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Symbo lic Conve nt io ns Note: Note: This symbol prec edes additional inf ormation about a topic. This information is not re[…]
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Page 9: Avaya 4602SW
Rel ate d Do cume n ts Issue 2.2 April 2005 9 Related Document s ● DEFINITY Document ation Release 8.4 This document describes how to admi nister a DEFINITY switch wi th Release 8.4 soft ware. ● DEFINITY Document ation Release 9 This document describes how to administer a DEFINITY swit ch with Release 9 softwar e. ● DEFINITY Document ation Re[…]
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Page 10: Avaya 4602SW
Introduction 10 4600 Serie s IP Telephone Release 2.2 Installation Guide ● 4600 Series IP T elephone LAN Administr ator Guide This document descri bes how to administer DHCP , TFTP , and other se rv ers as appropriat e for the 4600 Series IP T elephones. It also provid es troubleshoot ing guidelines for the 4600 Series IP T elephones and for the […]
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Page 11: Avaya 4602SW
Customer Support Issue 2 .2 April 2005 11 ● 4601/4602/4602SW IP T elephone St and Instruc ti ons This document provides i nformation on how to desk- or wall- m ount a 4601 or 460 2/4602SW IP T elephone. ● 4610SW IP T elephone S t and Instructi ons This document provides i nformation on how to desk- or wall- m ount a 4610SW IP T elephone. ● Wa[…]
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Page 12: Avaya 4602SW
Introduction 12 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Page 13: Avaya 4602SW
Issue 2 .2 April 2005 13 Chapter 2: 4600 Series IP T elephone Ins t allation Introduction The 4600 Series IP T elephone pr oduct l ine uses Int erne t Protoc ol (I P) t echnology wit h Ethernet interf aces. The IP tel ephones supplement the existing DEFINI TY ® /MultiV antage™ IP Solutions plat form. The 4600 Series IP T elephones support DHCP a[…]
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Page 14: Avaya 4602SW
4600 Series IP Te lephone Installation 14 4600 Serie s IP Telephone Release 2.2 Installation Guide IP T ele phone Models There are fif teen telephone set models defined i n the 4600 Ser ies IP T elephone family: T elephone models contai ning the SW designation have the same appearance, user i nterface, and functiona li ty as their non-SW counte rpa[…]
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Page 15: Avaya 4602SW
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 15 Pre-Inst allation Checklist Before pluggi ng in the 4600 Series IP T elepho ne, verify that all the fol l owing requirement s are met. Fai lure to do so prevent s th e telephone from workin g and can have a negativ e impact on the network. Print copies of this checkli st for each server and IP[…]
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Page 16: Avaya 4602SW
4600 Series IP Te lephone Installation 16 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Using IP telephones on R8.4 or R9 requires extreme cautio n. Y ou would be downgrading the telephones to these very old releases. Downgrading any Ava ya IP T elephone other than the 4612 or 4624 to these old releases has not been t[…]
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Page 17: Avaya 4602SW
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 17 Note: Note: The 4630 IP T elephone does not support IEEE-st andard power , and therefore requires the Power Module. The 4690 IP Conference T elephone is powered with a special LAN/power cable with a power inter fac e module included with this phone . Requirement s to V erify for Each IP T elep[…]
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Page 18: Avaya 4602SW
4600 Series IP Te lephone Installation 18 4600 Serie s IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP T elephone ! CAUTION: CAUTION: Be careful to use the cor rect jack when pluggi ng in t he telephone. The jacks are located on the back of the tel ephone housi ng and are flanked by icons to represent their c orrect us e. […]
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Page 19: Avaya 4602SW
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 19 Figure 1 th rough Figure 6 provide illustrati ons to connect cords to jac ks on 4600 IP Series T elephones. See the chart bel ow to deter mine the a pplicable il l ustrati on. Use the i llustrati ons and associated pr ocedures as appropri ate fo r telephone assembly . T elephone Model[…]
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Page 20: Avaya 4602SW
4600 Series IP Te lephone Installation 20 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 1: Connection Jacks on a 4 601/4602/460 2SW/4606/4612/4624 IP T elephone DC (DSS 4624) optional f acultatif optionale opcional = See Note[…]
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Page 21: Avaya 4602SW
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 21 1. Plug one end of the H4DU 4-conductor coil ed handset cord into the teleph one and the other end into the handset . 2. Plug one end of the f irst Categ ory 5 modu lar line cord into t he Ethernet j ack of the PC and g the other end into the secondar y Ethernet jack on the 4600 Serie[…]
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Page 22: Avaya 4602SW
4600 Series IP Te lephone Installation 22 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 2: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone — Option A optional f acultatif optionale opcional = 1151B Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .[…]
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Page 23: Avaya 4602SW
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 23 Figure 3: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone — Option B optional f acultatif optionale opcional = Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .[…]
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Page 24: Avaya 4602SW
4600 Series IP Te lephone Installation 24 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 4: Connection Jacks on a 4 630/4630SW IP T elephone DC optional f acultatif optionale opcional =[…]
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Page 25: Avaya 4602SW
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 25 Figure 5: Connection Jacks on a 4 610SW IP T elephone[…]
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Page 26: Avaya 4602SW
4600 Series IP Te lephone Installation 26 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 6: Connection Jacks on a 4 690 IP Conferen ce T elephone optional f acultatif optionale opcional = DC[…]
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Page 27: Avaya 4602SW
Dynamic Address in g Proces s Issue 2 .2 April 2005 27 Dynamic Addres sing Process Note: Note: Before st arting thi s process, you must have an extension number f or the IP telephone and the A v aya Communication Manager securit y code (p assword) for that extensi on. The followi ng de scr iption of the process of i nstal ling the IP teleph ones as[…]
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Page 28: Avaya 4602SW
4600 Series IP Te lephone Installation 28 4600 Serie s IP Telephone Release 2.2 Installation Guide 2. The IP t elephone sends a request to the DHCP se rver and i nvokes the DHCP process. One of the following messages di splay: where s is the number of seconds that have ela psed since DHCP was invoked. The message on the lef t appear s if 802.1Q t a[…]
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Page 29: Avaya 4602SW
Dynamic Address in g Proces s Issue 2 .2 April 2005 29 5. The IP telep hone connect s to the TFTP or HTTP se rver and looks for an upgrade sc ript fi le . During TFTP or HTTP proces sing for the 4601 IP T eleph one, both Cal l Appearance Li ne indicators f lash continuously 500 mil li sec onds on, 500 milliseconds of f while all other LEDs remain l[…]
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Page 30: Avaya 4602SW
4600 Series IP Te lephone Installation 30 4600 Serie s IP Telephone Release 2.2 Installation Guide 10. The phone cont act s the A vaya Medi a Server and at tempts to log in. All IP telep hones except the 4601 display the fol l owing prompt for an extensi on: The 4601 IP T elephone indi cates t he ser ver is waiti ng fo r an e xtension entr y by fl […]
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Page 31: Avaya 4602SW
Downgrading Avaya IP Telephones Issue 2 .2 April 2005 31 Downgrading A vaya IP T elephones ! Import ant: Important: We stron gly recomme nd that you upgrade DEFINITY t o the lat est rel ease rather than ta ke the extreme steps in th is section. There is no reason curr ently known to downgrade any Av aya IP T elephone except to inst all a 4612 or 46[…]
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Page 32: Avaya 4602SW
4600 Series IP Te lephone Installation 32 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Page 33: Avaya 4602SW
Issue 2 .2 April 2005 33 Chapter 3: Local Adminis trative Options Introduction Aft er you have succe ssfully i nstal led an IP t elephone, you might be instruct ed to administer one of the options descri bed in this chapter . Note: Note: Y ou can modify the s ettings f ile t o set p arameter s for I P telephones that download their upgrade script a[…]
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Page 34: Avaya 4602SW
Local Administrative Options 34 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Perform these procedure s only if instru cted to do so by the system or LAN administr ator . S tatic a dministratio n of these options c auses upgrades to work di ff erently t han if they are adminis tered dynamicall y . V alues assigned to […]
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Page 35: Avaya 4602SW
Entering Data for Administrative Opti ons Issue 2 .2 April 2005 35 5. How to backs pace depend s on the t ype of phone being ins tall ed, as sho wn in thi s chart: When you press the applicab le button or key to backsp ace, the most recentl y enter ed digit or peri od is er ased from t he display . The cursor remains i n the era sed character’s f[…]
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Page 36: Avaya 4602SW
Local Administrative Options 36 4600 Serie s IP Telephone Release 2.2 Installation Guide Entering Dat a for the 4601 IP T elephone Because the 4601 IP T elephone has no display , its LEDs indicat e: ● when data entr y is required, ● whether pr ocessing is t aking place, prohi biting d ata ent ry , a nd ● confirmat ion that a process or proced[…]
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Page 37: Avaya 4602SW
About Local Administrative Procedures Issue 2 .2 April 2005 37 About Local Administ rative Procedures Local admi nistrati ve procedure s allow y ou to cust omize the 460 0 Series I P T elephone inst allati on for your specific oper ati ng environment. This section provides a descr ipt ion of each local admini st rative opti on cover ed in this guid[…]
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Page 38: Avaya 4602SW
Local Administrative Options 38 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identi fier (Release 2. 0 and lat er only) G R O U P (4 7 6 8 7) Group I dentifier on page 48 Computer-T elephony Integrati on C T I (2 8 4) Computer- T elephony Integrat ion (CTI ) Enable/ Disable on p age 49 Site-S pecific Opt ion Number S S O N (7 7 6 […]
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Page 39: Avaya 4602SW
Pre-Installation Chec klist for Stat ic Addressing Issue 2 .2 April 2005 39 Pre-Inst allation Checklist for St atic Addressing Before per forming st atic addressing, verify t hat all the requirement s l isted in t he Requir ements to V erify about the Net work s ection of the Pr e-Inst alla tion Checkl ist are met. Y ou do not have to consider it e[…]
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Page 40: Avaya 4602SW
Local Administrative Options 40 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: The displays on the 4602, 4602SW , 4610SW , 4612, 4620, 4620SW , 4621SW , 4622SW , 4624, 46 25SW , 4630, 4630SW , and 4690 IP T elephones accommodate 24 charact ers per l ine. The display on t he 4606 T elephone a ccommodates 16 character s per li n[…]
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Page 41: Avaya 4602SW
Static Addressing Ins tallation Issue 2 .2 April 2005 41 3. Enter the Gatekeeper IP address followed by the # button. The followi ng message disp lays: where nnnnn is the value of th e Management Complex (media server/gate keeper) transport -l aye r port number , a value between 0 and 65535. 4. Enter th e appropriat e value f or the Port Number f o[…]
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Page 42: Avaya 4602SW
Local Administrative Options 42 4600 Serie s IP Telephone Release 2.2 Installation Guide 9. Press the # button to conti nue the proc edure without changing the di spl ayed status of 802.1Q The followi ng text displays lef t-justif ied at the top of the display: where dddd is the value of th e 802.1 VLAN ID. 10. Enter a valid value between 0 and 409[…]
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Page 43: Avaya 4602SW
QoS Option S etting Issue 2 .2 April 2005 43 QoS Option Setting Use the following proc edure to set Quality of Service (QoS) options. Note: Note: The 4601 IP T elephone does not support QoS Option Setti ng. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 6 7 # (Mute Q O S #[…]
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Page 44: Avaya 4602SW
Local Administrative Options 44 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Enter a valid value between 0 and 63 for the new value of the Diff erential Ser vices audio pa r a m e t e r . The followi ng text displays lef t-justif ied at the top of the display: where dd is the value of the Di f ferent ial Services signal ing para mete[…]
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Page 45: Avaya 4602SW
Interface Control Issue 2 .2 April 2005 45 Interf ace Con trol Use the following proc edure to set or change the interf ace control value. Note: Note: The 4601, 4602, and 4690 T elephones do not have Ethernet PC inter fa ces, so this procedure does not appl y to those phones. 1. While the phone is on-hook and idle, press th e followi ng s equence o[…]
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Page 46: Avaya 4602SW
Local Administrative Options 46 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. T o chan ge the PHY1 val ue, press * . Depending on the curren t value, the next sequent ial valid PHY1 value is select ed and displayed as th e status. For example, if the current value i s 10Mbp s HDX (2), pressing * changes the value to 3 (10Mbp s FDX). I[…]
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Page 47: Avaya 4602SW
Interface Control Issue 2 .2 April 2005 47 6. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved and a rest art occur s automatical ly . The user interface is restored to it s prev ious st ate. 7. For telephones with an IR inter[…]
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Page 48: Avaya 4602SW
Local Administrative Options 48 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identifier Use the following proc edure to set or change the Group Identif i er . Note: Note: Perform t his procedur e only i f the LAN Admini strator instruct s you t o do so. The 4601 IP T elephone does not support the Group Identif ier . 1. While the p[…]
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Page 49: Avaya 4602SW
Computer-Telephony Integration (CTI) Ena ble/Disable Issue 2 .2 April 2005 49 Computer-T elephony Integrati on (CTI) Enable/Disable Use the following proc edure to enable or disable the CTI i n ter face. Note: Note: The default for the CTI interfac e is enabled . The 4601, 4602, 4602SW , and 4690 do not support the CTI interf ace. 1. While the phon[…]
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Page 50: Avaya 4602SW
Local Administrative Options 50 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved, and the user int erface is resto red to its previ ous stat e. Site-S pecific Opti on[…]
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Page 51: Avaya 4602SW
Reset Syst em Values Issue 2 .2 April 2005 51 Aft er the 4601 “di spl ays” the cur re nt SSON, the Mes sage W aiting indi cat or at the t op of the phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. Enter a valid value between 128 and 255 for the SSO N . Th[…]
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Page 52: Avaya 4602SW
Local Administrative Options 52 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: Press the Mut e button moment arily . Do not press t his button while pr essing other keys/butt ons. The 4630/4630SW IP T elephones and the 4690 IP Conference T elephone do not have a dedi cated Ho ld button. For all o ther 4600 Serie s IP T elephon[…]
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Page 53: Avaya 4602SW
Restart the Telephone Issue 2 .2 April 2005 53 Rest art th e T eleph one Use the following proc edure to restart the telephone. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 3 7 3 8 # ( Mute R E S E T #) Note: Note: Press the Mut e button moment arily . Do not press t his[…]
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Page 54: Avaya 4602SW
Local Administrative Options 54 4600 Serie s IP Telephone Release 2.2 Installation Guide Signaling Pro tocol Iden tifi er Use the following proc edure to set or change t he Si gnaling Protoc ol Identif ier . A valid SIG Protocol Id entifier is either 0 (default), 1 (H.323) , or 2 (SIP ). Note: Note: Perform t his procedur e only i f the LAN Admini […]
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Page 55: Avaya 4602SW
Signaling Protocol Identifier Issue 2 .2 April 2005 55 2. T o chan ge the SIG v alue, pres s * . Depending on the curren t value, the next sequent ial valid SIG value is selected and displayed as th e protocol. For example, i f the current value is SIP (2), pr essi ng * changes the valu e to 0 (default). If t he current value is H.323 (1), pressing[…]
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Page 56: Avaya 4602SW
Local Administrative Options 56 4600 Serie s IP Telephone Release 2.2 Installation Guide Self-T est Procedure For self -testi ng, use the followi ng procedure: 1. T o i nvoke 4600 Seri es IP T elephone sel f-test pr ocedures, press the fol lowing sequence of keys on the faceplat e of the t elephone: Mute 8 3 7 8 # (Mute T E S T #) Note: Note: Press[…]
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Page 57: Avaya 4602SW
Clear Proced ure Issue 2 .2 April 2005 57 Clear Proc edure Sometimes, you mi ght want to r emove al l administere d values , user-spe cif ied data , and option settings . Essenti ally , you want t o return a telephone to it s ini tial “cl ean slate” conditi on. This is usuall y done when p assing a telephone to a new , dedicated user when the u[…]
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Page 58: Avaya 4602SW
Local Administrative Options 58 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. Press the * button to t erminate the pro cedure without c learing the values . Press the # button to clear all values to their ini tial defaul t values. A confirmati on tone soun ds and the following te xt displays lef t-just ified at the top of the display:[…]
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Page 59: Avaya 4602SW
Manually Se tting the DHCP C lient Hardware Addres s Issue 2 .2 April 2005 59 phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. T o change the Aler ting value, press * . Depending on the curren t value, the other value is selected and displa yed. For example, […]
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Page 60: Avaya 4602SW
Local Administrative Options 60 4600 Serie s IP Telephone Release 2.2 Installation Guide All IP telep hones except the 4601 displa y the fol l owing text lef t-justi fied at the top of the display: where ddd is the value of NVCHADDR, the system va ri able for the DHCP Client Hardware Address. Because it does no t have a di splay , the 4601 IP T ele[…]
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Page 61: Avaya 4602SW
Setting L2Q Tagging Control (4601 Only ) Issue 2 .2 April 2005 61 Setting L2Q T agging Control (4601 On ly) Use the following proc edure to set the layer 2 (802. 1Q) framing p aramet er manually for the 4601 IP T elephone onl y . 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mut[…]
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Page 62: Avaya 4602SW
Local Administrative Options 62 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Page 63: Avaya 4602SW
Issue 2 .2 April 2005 63 Chapter 4: T roubleshooting Guidelines Introduction This chapter desc ribes problems th at might occur durin g inst alla tion of the 4600 Series IP T elephones and po ssible ways of resolvi ng thes e probl ems. For pr oblems that occur during normal oper ation, s ee “T roubleshoot ing Guideline s” in t he 4600 Ser ies I[…]
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Page 64: Avaya 4602SW
Troubleshooting Guidelines 64 4600 Serie s IP Telephone Release 2.2 Installation Guide ● Use the ADDR option to verify IP addres ses. See S tatic Addr essing Ins tallat ion on p age 39 for informati on. ● Use the QoS option to verify QoS pa rameters. See Chapter 3: Local Administrat ive Options . 3. If the 460 0 Series I P T elephone is not com[…]
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Page 65: Avaya 4602SW
The View Administrative Option Issue 2 .2 April 2005 65 The V iew Admini strative Option If you ar e using st at ic addressi ng and encounter problems, u se the fol lowing procedu re to v erify the current values of system par ameters and file versions. Note: Note: Also use the ADDR option to view IP addresses. See S tatic Address ing Install ation[…]
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Page 66: Avaya 4602SW
Troubleshooting Guidelines 66 4600 Serie s IP Telephone Release 2.2 Installation Guide PWB SN cccccccccccc cccccccc Printed Wiring Board (c ircuit boar d) Serial Number , up to 18 ASCII graphic ch aracters. PWB comcode ccccccccc 9 ASCII numbered character s. MAC address 00:60:1D: hh:hh:hh Each oct et of t he MAC address displays as a p air of hexad[…]
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Page 67: Avaya 4602SW
Error and St atus Messages Issue 2 .2 April 2005 67 Error and St atus Message s Note: Note: This section descri bes error and st atus messages only for those I P telephones having a displa y . For error and status messages relat ed to insta lling a 4601 IP T elephone, see T roubleshoot ing the 4601 IP T elephone on page 71. The 4600 Seri es IP T el[…]
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Page 68: Avaya 4602SW
Troubleshooting Guidelines 68 4600 Serie s IP Telephone Release 2.2 Installation Guide Discovering … CAUSE: The 46xx telephon e is att e mpti ng to find a DHCP server . RESOLUTION: If thi s message appear s for more than a few seconds, verify wi th the LAN Admini strator tha t a DHCP serve r is appropriat el y administered on the network. If ther[…]
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Page 69: Avaya 4602SW
Error and St atus Messages Issue 2 .2 April 2005 69 Incompatible CAUSE: This releas e of DEFINITY does not support the current ver sion of the IP telephone . RESOLUTION: Upgrade to the cur rent version of A vaya Communication Manager sof tware. IP Address in use by another CAUSE: The telephone has detected an IP address conf lict. RESOLUTION: V eri[…]
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Page 70: Avaya 4602SW
Troubleshooting Guidelines 70 4600 Serie s IP Telephone Release 2.2 Installation Guide System busy CAUSE: Most likely , the number of IP endpoin ts on the PBX is already at maximum, Less like ly , networ k resource is unavail able. RESOLUTION: The telephone was attempting to access a network resource (DHCP server , TFTP server , HTTP server , or th[…]
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Page 71: Avaya 4602SW
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 71 T roublesh ooting the 4601 I P T elephone Because the 4601 IP T elephone lacks a display , it uses it s LEDs to indi cate st atus and error situati ons. In T able 3 , the Messages shown in the fir st col umn correspond to the equiv alent conditi ons described in T able 2 . Rat her than […]
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Page 72: Avaya 4602SW
Troubleshooting Guidelines 72 4600 Serie s IP Telephone Release 2.2 Installation Guide IP Address in use by another VISUAL INDICA TION: All LEDs are stead ily lit, except Call Appearance Line a , which is fl ashi ng. CAUSE: The telephone has detect ed an IP address conflict. RESOLUTION: DHCP rest art is automatically initiat ed. No user action requ[…]
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Page 73: Avaya 4602SW
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 73 Undefined Error VISUAL INDICA TION: M essage W aiting indi cators at top of phone and l eft middle of faceplate di splay a broken flu tter cont inuously (a lternating 50 milliseconds on, 50 milliseconds of f for 500 milliseconds followed by 500 milliseconds off ) until either the “ * […]
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Page 74: Avaya 4602SW
Troubleshooting Guidelines 74 4600 Serie s IP Telephone Release 2.2 Installation Guide[…]
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Page 75: Avaya 4602SW
Issue 2 .2 April 2005 75 Appendix A: Rest art Scenarios Scenarios for the Restart Process The sequence of the rest art proces s depends on t he st atus of the boot and appli cat ion files. This appendix explai ns the dif fer ent scenarios possibl e. Note: Note: The di splay messages shown in t his appendix do not apply to the 4601 IP T elephone. Re[…]
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Page 76: Avaya 4602SW
Rest art Scen ario s 76 4600 Series IP Telephone Release 2.2 Installation Guide 3. Press the * key to terminat e the proced ure without rest arting the tel epho ne. Press the # key to rest art the telephone. The remainder of the procedur e depends on the status of the boot and application fil es: Boot File Needs to be Upgraded Use the following pro[…]
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Page 77: Avaya 4602SW
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 77 4. When control is pas sed to the soft ware tha t was just loaded, the foll owing messages display: This message continues wh il e the new boot code is being written i nto RAM. 5. The telep hone detect s and di splays the speed of t he Ethernet interf ace in Mbp s, that i s, 0, 10, o[…]
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Page 78: Avaya 4602SW
Rest art Scen ario s 78 4600 Series IP Telephone Release 2.2 Installation Guide 9. The script fil e is processed. The soft ware determines th at the telephone’ s boot code file name (BOOTNAME) is not the lat est version. APPNAME is set to the name of an applicat ion file to replace the boot code. The following message displa ys while the applicat[…]
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Page 79: Avaya 4602SW
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 79 15. While the entire flash memory i s erased in preparat ion for rewrit ing the code, the follo wing message displ ays: where n is the percent age of memory erased and x is the numbe r of el apsed seconds during erasi ng. 16. While the boot code is rewritt en, the following message d[…]
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Page 80: Avaya 4602SW
Rest art Scen ario s 80 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either the applic ation fil e if th ere is one or the boot code is uncompres sed int o RAM, the following message displ ays: This message count s t he seconds as the application fi le (4620_031225. app in thi s example) i s being writ ten int o RAM. 4. When con[…]
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Page 81: Avaya 4602SW
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 81 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) is not the latest versi on. APPNAME is set to the n ame of an applicat ion file to replace the boot code. The following message displa ys while the applicat[…]
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Page 82: Avaya 4602SW
Rest art Scen ario s 82 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either th e application file i s unc ompressed into RAM, the followi ng mess age displays : This message count s the seconds as the applicat ion fi le (4620_031225. app in thi s example) i s being writ ten int o RAM. 4. When control is pas sed to the code i n R[…]
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Page 83: Avaya 4602SW
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 83 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) i s the lat est ver sion, and the name of the appl icati on fi le in th e telephone is the s ame as APPNAME. 10. System-specifi c registra ti on with the Av[…]
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Page 84: Avaya 4602SW
Rest art Scen ario s 84 4600 Series IP Telephone Release 2.2 Installation Guide[…]
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Page 85: Avaya 4602SW
Issue 2 .2 Ap ril 2005 85 Ind ex Index Numerical 4600 Seri es IP Telep hone Assemb ling t he . . . . . . . . . . . . . . . . . 18 Install ation . . . . . . . . . . . . . . . . . . . 13 Model s . . . . . . . . . . . . . . . . . . . . . 14 Powering th e . . . . . . . . . . . . . . . . . . 18 Requi rements . . . . . . . . . . . . . . . . . 17 Restart […]
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Page 86: Avaya 4602SW
86 4600 Series IP Telephone Release 2.2 Installation Guide Index P Paramete r Values . . . . . . . . . . . . . . . . . 65 Power Interru ption . . . . . . . . . . . . . . . . . 64 Powerin g the 4600 IP T elephone . . . . . . . . . . 18 Pre-Instal lation Checklist . . . . . . . . . . . . . . 15 Pre-Instal lation Che cklist fo r Static Add ressing . .[…]