Audiocodes 440hd инструкция на русском

• 4 Attaching Stand to Phone For instructions on assembling the stand, scan me or visit https://www.youtube.com/watch?v=oGe9STB9lFE  Desktop mounting: Slide stand’s outer rails (A) onto phone’s outer notches (A).  Wall mounting: Slide stand’s middle rails (B) onto phone’s inner notches (B). 5 Upgrading IP Phone Firmware If you need to upgrade your phone’s firmware, refer to the Software Upgrade Configuration Note, downloadable from http://www.audiocodes.com/downloads. 6

• AudioCodes 440HD 3 Cabling the Phone Warning: Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library.  To cable the phone: 1. Connect the short, straight end of the phone cord to the handset and the longer straight end of the cord to the handset jack on the phone. 2. (Optional) Connect the RJ-9 headset jack to a headset. 3. Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router) with a CAT 5 / 5e Ethernet cable. 4. Connect the RJ-45 PC port to a computer with a CAT 5 / 5e straight-th

• AudioCodes 440HD  To transfer a call: 1. During a call, press the TRANSFER key, enter the phone number of the party to whom to transfer the call, and then press the Dial softkey. 2. After that party answers, press the Trans softkey. To perform blind transfer, consult your IT manager.  To automatically forward incoming calls to another phone: 1. Press the Forward softkey (in the idle screen). 2. Select the condition on which you want calls forwarded:- Always, Busy or No Reply. If you choose No Reply, define aft

HD VoIP 430HD and 440HD IP Phones

430HD and 440HD IP Phones for Microsoft

®

Skype

™

for Business

Version 3.0.1

User’s Manual Contents

Version 3.0.1 3 430HD and 440HD IP Phone

Table of Contents

1 Introducing the 430HD and 440HD IP Phone …………………………………………………. 11

1.1 About AudioCodes’ Series of High Definition IP Phones …………………………………………. 11

1.2 Cutting Edge Voice Quality & HD VoIP ………………………………………………………………… 11

2 Setting up the Phone ……………………………………………………………………………………. 13

2.1 Unpacking ………………………………………………………………………………………………………… 13

2.2 Device Description …………………………………………………………………………………………….. 13

2.2.1 Front View ………………………………………………………………………………………………………….. 13

2.2.2 Rear View ………………………………………………………………………..………………………………… 15

2.3 Cabling …………………………………………………………………………………………………………….. 16

2.4 Mounting the Phone …………………………………………………………………………………………… 17

2.4.1 Desktop Mounting ……………………………………………………………………………………………….. 17

2.4.1.1 Routing the Handset Cable …………………….………………………………………………. 17

2.4.2 Wall Mounting …………………………………………………………………………………………………….. 17

3 Getting Started …………………………………………………………………………………………….. 19

3.1 Getting Acquainted with the Phone Screen …………………………………………………………… 19

3.2 Softkeys …………………………………………………………………………………………………………… 20

3.3 Navigating the Phone Menu ……………………………………………………………………………….. 21

3.4 Selecting an Alphanumerical Mode ……………………………………………………………………… 22

4 Signing In ……………………………………………………………………………………………………. 25

4.1 Signing in with PIN Code ……………………………………………………………………………………. 25

4.2 Signing in with User Name and Password …………………………………………………………….. 26

4.3 Signing in with the Cloud PBX Web Option …………………………………………………………… 26

4.4 Signing Out ………………………………………………………………………………………………………. 27

4.4.1 Signing out if the ‘Sign out’ Softkey is Removed from the Screen ……………………………… 27

4.5 Displayed Messages ………………………………………………………………………………………….. 30

5 Unlocking a Locked Phone …………………………………………………………………………… 31

6 Customizing Your Phone ……………………………………………………………………………… 33

6.1 Changing the Screen Language ………………………………………………………………………….. 33

6.2 Selecting Ring Tone ………………………………………………………………………………………….. 34

6.3 Enabling Call Waiting …………………………………………………………………………………………. 35

6.4 Managing Simultaneous Incoming Calls ……………………………………………………………….. 35

6.4.1 Configuring Busy on Busy ……………………………………………..…………………………………….. 36

6.5 Defining Call Forwarding ……………………………………………………………………………………. 37

6.6 Setting Date and Time ……………………………………………………………………………………….. 38

6.7 Changing Screen Contrast Level …………………………………………………………………………. 40

6.8 Defining BLF LCD Contrast ………………………………………………………………………………… 41

6.9 Defining Screen’s Backlight Timeout ……………………………………………………………………. 42

6.10 Selecting an Answering Device ……………………………………………………………………………

43

6.11 Defining Location ………………………………………………………………………………………………. 44

6.12 Defining an Outbound Proxy ……………………………………………………………………………….. 45

6.13 Adjusting Volume ………………………………………………………………………………………………. 46

6.13.1 Adjusting Ring Volume ………………………………………………………………………………………… 46

6.13.2 Adjusting Tones Volume ………………………………………………………………………………………. 46

6.13.3 Adjusting Handset Volume …………………………………………………………………………………… 46

6.13.4 Adjusting Speaker Volume …………………………………………………………………………………… 47

6.13.5 Adjusting Headset Volume …………………………………………………………………………………… 47

6.14 Managing Phone Directories ………………………………………………………………………………. 48

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User’s Manual 4 Document #: LTRT—11939

6.14.1 Accessing Directories ……………………………………………………….…………………………………. 48

6.14.2 Adding a Contact to the Personal Directory ……………………………………………………………. 49

6.14.3 Editing Contact Information in the Personal Directory ………………………………………………. 50

6.14.4 Deleting a Contact from the Personal Directory ………………………………………………………. 51

6.14.5 Adding a Person to Favorites after a Call with them is Logged ………………………………….. 52

6.14.6 Removing a Person from Favorites ………………………………………………………………….……. 53

6.14.7 Searching for a Contact in a Directory ……………………………………………………………………. 54

6.15 Searching for a Contact in the Corporate Directory using T9 …………………………………… 55

6.15.1 Changing from T9 to A/a/1 ……………………………………………………………………………………. 55

6.16 Defining Function Keys as Speed Dials ………………………………………………………………… 56

6.16.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR ………………………… 57

6.16.2 Editing a Speed Dial ……………………………………………………………………………………………. 58

6.16.3 Deleting the Speed Dial ……………………………………………………..………………………………… 59

6.17 Defining Function Keys as Paging Dials ……………………………………………………………….. 60

6.18 Defining Programmable Keys as Speed Dials ……………………………………………………….. 62

6.18.1 Deleting the Speed Dial ……………………………………………………..………………………………… 63

6.19 Defining Programmable Keys as Paging Dials ………………………………………………………. 64

6.20 Defining Programmable Keys as Key Events ………………………………………………………… 66

6.20.1 Defining Programmable Key #6 as a VocaNOM Speed Dial …………………………………….. 67

6.20.2 Deleting a Key Event ……………………………………………………….………………………………….. 68

6.21 Changing your Presence Status ………………………………………………………………………….. 69

6.22 Viewing Microsoft Exchange Calendar in the Phone Screen …………………………………… 70

6.23 Receiving Meeting Reminders …………………………………………………………………………….. 71

7 Performing Basic Operations ……………………………………………………………………….. 73

7.1 Using Audio Devices ………………………………………………………………………………………….. 73

7.2 Making Calls …………………………………………………………………………………………………….. 73

7.2.1 Dialing ……………………………………………..………………………………………………………………… 73

7.2.2 Redialing ……………………………………………………………………………………………………………. 74

7.2.3 Dialing a Missed Call …………………………..………………………………………………………………. 75

7.3 Answering Calls ………………………………………………………………………………………………… 76

7.4 Rejecting Incoming Calls ……………………………………………………………………………………. 77

7.5 Silencing Incoming Calls …………………………………………………………………………………….. 78

7.6 Making a New Call Even Though a Call is Coming in …………………………………………….. 78

7.7 Ending an Established Call …………………………………………………………………………………. 78

7.8 Viewing Missed, Received and Dialed Calls ………………………………………………………….. 79

7.9 Paging ……………………………………………………………………………………………………………… 81

7.9.1 Performing Outgoing Paging Calls ………………………………………………………………………… 81

7.9.2 Receiving Incoming Paging Calls ……………..…………………………………………………………… 81

8 Performing Advanced Operations ………………………………………………………………… 83

8.1 Answering Waiting Calls …………………………………………………………………………………….. 83

8.2 Placing Calls On Hold ………………………………………………………………………………………… 84

8.3 Handling Multiple Incoming Calls …………………………………………………………………………. 84

8.4 Calling a Contact from ‘Favorities’ ……………………………………………………………………….. 85

8.5 Using a Speed Dial to Call ………………………………………………………………………………….. 86

8.6 Transferring Calls ……………………………………………………………………………………………… 87

8.6.1 Performing a Blind Transfer ………………………………………………………………………………….. 87

8.6.2 Performing a Consultative Transfer ……………………………………………………………………….. 88

8.6.3 Performing a Semi—Consultative Transfer……………………………………………..………………… 89

8.6.4 Merging Calls ……………………………………………………………………………………………………… 90

8.7 Parking a Call …………………………………………………………………………………………………… 91

8.8 Configuring Group Call Pickup (GCP) ………………………………………………………………….. 91

8.9 Initiating a Multi—Party Skype for Business Remote Conference ………………………………. 92

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Version 3.0.1 5 430HD and 440HD IP Phone

8.10 Muting Calls ……………………………………………………………………………………………………… 95

8.1 Setting up Better Together over Ethernet ……………………………………………………………… 96

8.1.1 Installing the BToE PC/Laptop Application ……………………………………………………………… 96

8.1.2 Making Sure BToE is Correctly Installed ………………………………………………………………. 104

8.1.3 Configuring the BToE TCP Port …………………………………………………………………………… 104

8.1.4 Enabling BToE for Online Users ………………………………………………………………………….. 105

8.1.5 Automatically Pairing the BToE PC/Laptop Application with the IP Phone ………………… 105

8.1.6 Manually Pairing the BToE PC/Laptop Application with the IP Phone ………………………. 106

8.1.6.1 Manually Generating a Pair Code ………………………………………………………….. 106

8.1.6.2 Manually Connecting the IP Phone with the BToE PC/Laptop Application…… 107

8.1.6.3 Connecting the Skype for Business Client with the IP Phone …………………….. 110

8.1.7 Making Sure IP Phone/ Skype for Business Client are Paired …………………………………. 110

8.1.7.1 Making Sure Skype for Business Client is Paired …………………………………….. 110

8.1.7.2 Making Sure the IP Phone is Paired …………………………………………………….... 111

8.2 Using BToE Functions ……………………………………………………………………………………… 112

8.2.1 Signing in to the Phone from the Skype for Business Client ……………………………………. 112

8.2.2 Making a Call (Click—to—Dial) ……………………………………………………………………………….. 113

8.2.3 Answering a Call ……………………………………………………………………………………………….. 113

8.2.4 Establishing a Unified Communications Call Conference ……………………………………….. 115

8.2.5 Transferring a Call …………………………………………………………………………………………….. 117

8.2.6 Switching the Primary Audio Device …………………………………………………………………….. 117

8.2.7 Routing Voice from a Video Call to the Phone ……………………….……………………………… 119

8.3 Using the Boss Admin Feature ………………………………………………………………………….. 120

8.3.1 Viewing who the Admins are on the Boss’ Phone ………………………………………………….. 120

8.3.2 Viewing who the Bosses are on the Admin’s Phone ………………………………..…………….. 121

8.3.3 Viewing Bosses and Admins ……………………………..……………………………………………….. 122

8.3.4 Handling an Incoming Call for the Boss………………………………………………………………… 122

8.3.5 Calling on Behalf of the Boss ………………………………………………………………………………. 122

8.3.5.1 Using Boss’ Line Key ……………………………………………………………………………. 123

8.3.5.2 Keying in the Destination Phone Number …………….…………………………………. 124

8.3.5.3 Pressing the CONTACTS Key ………………………………………………………………. 125

8.3.6 Answering a Call on Boss’ Phone ………………………………………………………………………… 125

8.3.7 Redirecting an Established Call to Boss’ Voicemail ………………………….……………………. 126

8.3.8 Redirecting an Incoming Call to Boss’ Voicemail ………………………………………………..…. 126

8.3.9 Admin Handing Off a Call to Boss ……………………………………………………………………….. 127

8.3.10 Boss Handing Off a Call to Admin ……………………………………………………………………….. 127

8.3.11 Boss Monitoring Admins, Seizing a Call Put on Hold by an Admin …………………………... 128

8.3.12 Admin Picks up a Call from Boss …………………………………………………………………………. 128

8.3.13 Admin 1 Picks up a Call from Admin 2 …………………………………………………………………. 128

8.3.14 Admin’s Phone Notifies Recipient that Admin’s Call is on Behalf of Admin’s Boss ……… 129

8.3.15 Admin Calling Boss, Admin Calling a Recipient on Behalf of Boss …………………………... 129

8.4 Using the Multiple Boss Admin Feature with the 440HD Sidecar ……………………………. 130

8.4.1 Displaying a Boss’s or an Admin’s Active Calls in the Sidecar …………………………………. 130

8.4.2 Boss Picking up a Call that Admin Put on Hold ……………………………………………………… 132

8.5 Viewing and Playing Voicemail Messages ………………………………………………………….. 133

8.5.1 Sending an Incoming Call Directly to Voicemail …………………………………………………….. 134

9 Managing Calls on 2+ Phones with a Delegated Line, Using Sidecars …………… 135

10 Troubleshooting ………………………………………………………………………………………… 139

10.1 Uploading Logs to MS Server for Support Purposes …………………………………………….. 139

430HD and 440HD IP Phone

User’s Manual 6 Document #: LTRT—11939

List of Figures

Figure 2-1: Front View …………………………………………………………………………………………………………………….. 14

Figure 2-2: Rear View ……………………………………………………………………………………………………………………… 15

Figure 2-3: Cabling …………………………………………………………………………….…………………………………………… 16

Figure 3-1: Phone Screen in Idle State ……………………………………………………………………………………………… 19

Figure 3-2: Phone Menu ………………………………………………………………………………………………………………….. 21

Figure 3-3: Alphanumerical Selection ………………………………………………………………………………………………… 22

Figure 3-4: Entering a Symbol (e.g., a dot) ………………………………………………………………………………………… 23

Figure 3-5: Reverting to Letters (e.g., abc) ………………………………………………………………………………………… 23

Figure 4-1: Login …………………………………………………………………………………………………………………………….. 28

Figure 4-2: Web Interface – Home Page ………………………………………………………………………………….………… 28

Figure 4-3: Sign—in – Content Blocked Page ………………………………………………………………………………………. 29

Figure 4-4: Sign—in – Windows Security Prompt ………………………………………………………………………………….. 29

Figure 4-5: Windows Security Prompt ……………………………………………………………………………………………….. 30

Figure 4-6: Sign—out ………………………………………..………………………………………………………………………………. 30

Figure 8-1: InstallShield Wizard – Preparing to Install …………………………………………………………………………. 97

Figure 8-2: Welcome to the InstallShield Wizard ………………………………..………………………………………………. 97

Figure 8-3: License Agreement ……………………………………………………………………………….……………………….. 98

Figure 8-4: License Agreement ……………………………………………………………………………….……………………….. 98

Figure 8-5: Destination Folder ………………………………………………………………………………………………………….. 99

Figure 8-6: Change Current Destination Folder ……………………………………………………….…………………………. 99

Figure 8-7: Ready to Install ……………………………………………………………………………………………………………. 100

Figure 8-8: Installing AudioCodes Better2Gether ………………………………………………………………………………. 100

Figure 8-9: InstallShield Wizard Completed ……………………………………………………………………………………… 101

Figure 8-10: AudioCodes Icon in Taskbar ………………………………………………………………………………………… 101

Figure 8-11: Control Panel>Programs>AudioCodes Better2Gether …………………………………………………….. 102

Figure 8-12: Computer Management > Services and Applications ………………………………………………………. 102

Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver ……………………………………………………….. 103

Figure 8-14: Popup Menu ………………………………………………………………………………………………………………. 104

Figure 8-15: About AC BToE ………………………………………………………………………………………………………….. 104

Figure 8-16: TCP Port ……………………………………………………………………………………………………………………. 104

Figure 8-17: AC BToE TCP Port …………………………………………………………………………………………………….. 105

Figure 8-18: Popup Menu ………………………………………………………………………………………………………………. 107

Figure 8-19: Phone Pairing ……………………………………………………………………………..……………………………… 107

Figure 8-20: AC BToE Failed Indication …………………………………………………………………………………………… 107

Figure 8-21: AC BToE is Connected Indication …………………………………………………………………………………. 107

Figure 8-22: Popup Menu: ‘Disconnect’ Enabled, ‘Phone Pairing’ Disabled ………………………………………….. 108

Figure 8-23: BToE Disconnected ………………………………………………..………………………………………………….. 108

Figure 8-24: Popup Menu: BToE Disconnected ………………………………………………………………………………… 108

Figure 8-25: Start > Programs > AudioCodes > BToE Controller ………………………………………………………… 109

Figure 8-26: Skype for Business Sign—in Request Prompt ………………………………………………………………….. 110

Figure 8-27: Primary Device: IP Phone ……………………………………………………………………………………………. 117

Figure 8-28: Primary Device: Headset ………………..…………………………………………………………………………… 118

Figure 8-29: Primary Device: Speaker ………………..…………………………………………………………………………… 118

User’s Manual Contents

Version 3.0.1 7 430HD and 440HD IP Phone

List of Tables

Table 2-1: Font View Description ……………………………………………………………….…………………………………….. 14

Table 2-2: Rear View Description ……………………………………………………………………………………………………… 15

Table 3-1: Phone Screen in Idle State ……………………………………………………………………………………………….. 19

Table 3-2: Softkeys …………………………………………………………………………………………………………………………. 20

Table 4-1: Displayed Messages Indicating Processes In Progress ………….……………………………………………. 30

Table 6-1: Time Zones…………………………………………………………………………………………………………………….. 39

Table 6-2: Presence Statuses ……………………………………………………………………………………..…………………… 69

Table 8-1: Multiple Boss Admin ………………………………………………………………………………………………………. 130

Table 9-1: Phone Screen in Idle Mode and Sidecar BLF Keys and Fields …………………………….……………… 135

Table 9-2: Phone A: Answered Incoming Call on Phone A …………………………………………………………………. 136

Table 9-3: Phone B: Answered Incoming Call on Phone A …………………………………………………………………. 136

Table 9-4: New Incoming Call …………………………………………………………………………….………………………….. 137

Table 9-5: Answered New Incoming Call ….……………………………………………………………………………………… 137

Table 9-6: Phone B: Answered New Incoming Call ……………………..……………………………………………………. 138

Table 9-7: Phone B: Two Red BLF Keys………………………………………………………………………………………….. 138

Table 10—1: Troubleshooting …………………………………………………………………………………………………………… 139

430HD and 440HD IP Phone

User’s Manual 8 Document #: LTRT—11939

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User’s Manual Notices

Version 3.0.1 9 430HD and 440HD IP Phone

Notice

Information contained in this document is believed to be accurate and reliable at the time of printing.

However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee

accuracy of printed material after the Date Published nor can it accept responsibility for errors or

omissions. Updates to this document and other documents can be viewed by registered customers at

http://www.audiocodes.com/downloads.

© Copyright 2017 AudioCodes Ltd. All rights reserved.

This document is subject to change without notice.

Date Published: June-26-2017

Trademarks

AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,

IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect,

VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond

are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks

are property of their respective owners. Product specifications are subject to change without

notice.

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with

unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized

AudioCodes Service Partner. For more information on how to buy technical support for

AudioCodes products and for contact information, please visit our Web site at

www.audiocodes.com/support.

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used.

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any comments

(suggestions or errors) regarding this document, please fill out the Documentation Feedback form

on our Web site at http://www.audiocodes.com/downloads. Your valuable feedback is highly

appreciated.

430HD and 440HD IP Phone

User’s Manual 10 Document #: LTRT—11939

Related Documentation

Document Name

400HD Series IP Phones for Microsoft Skype for Business Release Notes

400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual

430HD IP Phone for Microsoft Skype for Business Quick Guide

440HD IP Phone for Microsoft Skype for Business Quick Guide

400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note

User’s Manual 1. Introducing the 430HD and 440HD IP Phone

Version 3.0.1 11 430HD and 440HD IP Phone

1 Introducing the 430HD and 440HD IP Phone

AudioCodes‘ 430HD and 440HD IP Phones for Microsoft Skype for Business are based on

AudioCodes High Definition voice technology, providing clarity and a rich audio experience in

Voice—over—IP (VoIP) calls.

Note: Microsoft rebranded Lync as Skype for Business so whenever the term Skype for

Business appears in this document, it applies also to Lync.

The phone is a 1-line, 2 concurrent calls per line, premium model which includes a large

monochrome multi—language graphic Liquid Crystal Display (LCD).

The phone is a fully-featured telephone that provides voice communication over an IP network,

allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference

calls, etc.

Read this User’s Manual carefully to learn how to operate the product and take advantage of its

rich feature set.

1.1 About AudioCodes’ Series of High Definition IP Phones

AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and

clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’

VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and

Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients,

Media Gateway, Media Server & Multi—Service Business Gateway products, the AudioCodes

Series of High Definition IP Phones enable Systems Integrators and end—customers to build end—

to—end solutions that rely on AudioCodes’ technological advantage and proven track record in

providing state—of—the—art products. The AudioCodes Series of High Definition IP Phones meet a

growing demand for High Definition VoIP solutions in end—user phones and terminals, improving

the productivity and efficiency of business communications with new quality standards set by the

High Definition voice technology.

1.2 Cutting Edge Voice Quality & HD VoIP

Based on AudioCodes’ advanced, robust and field—proven VoIPerfectHD™ software,

AudioCodes’ IP Phones are designed to utilize wideband coders. The phones feature enhanced

proprietary capabilities such as packet loss concealment, high quality wideband acoustic echo

canceler, and low—delay adaptive jitter buffers to enrich the HDVoIP experience.

430HD and 440HD IP Phone

User’s Manual 12 Document #: LTRT—11939

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User’s Manual Contents

Version 3.0.1 13 430HD and 440HD IP Phone

2 Setting up the Phone

2.1 Unpacking

When unpacking, ensure that the following items are present and undamaged:

IP Phone / Stand Handset / Cord

Cat 5e Ethernet Cable AC Power Adapter (Optional)

If anything appears to be missing or broken, contact the distributor from whom you purchased the

phone for assistance.

2.2 Device Description

Use the graphics below to identify and familiarize yourself with the device’s hardware functions.

2.2.1 Front View

The front view of the phone is shown in Figure 2-1 and described in Table 2-1.

430HD and 440HD IP Phone

User’s Manual 14 Document #: LTRT—11939

Figure 2-1: Front View

Table 2-1: Font View Description

Item # Label/Name Description

BLF

displayed adjacent to it. You can configure these speed dial buttons with

Busy Lamp Field (BLF) functionality. On the 440HD phone, a dedicated

electronic screen displays contacts’ names. On the 430HD phone, you can

Control / OK

rim to scroll down. Press its left or right rim to move the cursor left or right

(when editing a contact number for example). Press the OK button to select

User’s Manual Contents

Version 3.0.1 15 430HD and 440HD IP Phone

Item # Label/Name Description

18

20 —

2.2.2 Rear View

The rear view of the phone is shown in the figure below and described in the table below.

Figure 2-2: Rear View

Table 2-2: Rear View Description

# Label Description

Handset jack, i.e., RJ—9 port, to connect the handset.

RJ—45 port to connect to the Ethernet LAN cable for the LAN connection

(uplink — 10/100/1000 Mbps). If you’re using Power over Ethernet (PoE),

power to the phone is supplied from the Ethernet cable (draws power

from either a spare line or signal line).

RJ—45 port to connect the phone to a PC (10/100/1000 Mbps downlink).

12V DC power jack that connects to the AC power adapter.

Headset jack, i.e., RJ—9 port that connects to an external headset.

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User’s Manual 16 Document #: LTRT—11939

2.3 Cabling

This section shows how to cable your phone.

Figure 2-3: Cabling

Action Description

Connect the short, straight end of the cord to the handset.

Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.

Connect the RJ—45 LAN port to your LAN network (LAN port or LAN switch/router), using a

CAT 5 / 5e Ethernet cable

Connect the RJ—45 PC port to a computer, using a CAT 5 / 5e straight—through Ethernet

cable

Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC

12V). Connect the two—prong AC adapter directly to the electrical wall outlet. When the

phone powers up, all the LEDs momentarily light up

Connect the RJ—9 headset jack to a headset (optional)

Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no

AC adapter is required; the phone receives power from the Ethernet network.

Prior to connecting power, refer to the Compliancy and Regulatory Information at

www.audiocodes.com/library.

User’s Manual Contents

Version 3.0.1 17 430HD and 440HD IP Phone

2.4 Mounting the Phone

The phone can be mounted on a:

Desk (see Section 2.4.1 below)

Wall (see Section 2.4.2 on page 17)

See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.

2.4.1 Desktop Mounting

This section shows how to place the phone on a desk or flat surface.

 To mount the phone on a desk or flat surface:

1. Off—hook the handset (if on—hook) and place the phone upside down, i.e., base—up, on your

desktop.

2. On the phone‘s base, identify outer rails.

3. On the phone’s stand, identify outer notches.

4. Invert the stand and align its outer notches with the base’s outer rails.

5. Insert the stand‘s outer notches into the base’s outer rails and slide the notches along the

rails until the stand click—locks into the base.

6. Revert the phone and stand it on the desktop.

2.4.1.1 Routing the Handset Cable

The phone features a groove for routing the handset cable.

2.4.2 Wall Mounting

This section shows how to mount the phone on a wall.

 To mount the phone on a wall:

1. Attach the stand of the phone for the purpose of a wall mounting:

a. Detach the base.

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User’s Manual 18 Document #: LTRT—11939

To detach the phone’s stand, push this button

b. Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 17) only

now make sure that it’s flatly aligned to lie flush against the wall, i.e., slide the inner rails

of the phone stand onto the phone base’s inner notches.

2. Connect the AC power adapter, LAN and PC cords.

3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one

another, in line with the template.

4. Insert two masonry anchors into the holes if necessary.

5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads

extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand‘s keyhole

slots to hang on.

6. Hang the phone stand‘s keyhole slots on these screws.

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3 Getting Started

This section gets you started with the phone. The phone features a screen providing an intuitive,

menu—driven user interface for configuring the device and viewing call information.

This section shows how to use the phone’s screen but before using it, you must sign in.

3.1 Getting Acquainted with the Phone Screen

This section gets you acquainted with the phone screen.

Note:

• Screenshots of the 440HD screen are shown in this manual.

• 430HD screens are identical unless indicated otherwise.

The figure below shows the phone’s screen in idle state.

Figure 3-1: Phone Screen in Idle State

Reference:

Table 3-1: Phone Screen in Idle State

Reference Description

1

Presence status (Available, Busy, Do not disturb, Away, or Be right back).

See Section 6.21 on page 69 for details.

User name and phone number configured by your network administrator using the Web

interface.

2

Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP)

server, enabled by your network administrator.

Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by

your network administrator.

3

Softkeys; to activate a softkey, press the hard key on the device, located below the screen,

corresponding to the softkey. See Table 3-2 for softkey descriptions.

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3.2 Softkeys

The table below describes the softkeys displayed in the screen. Press the hard key located on the

device below the softkey in order to activate the softkey.

Table 3-2: Softkeys

Softkey Description

Meet Now

Initiates a phone conference based on the Skype for Business server. Replaces the Conf

softkey displayed in earlier versions of the 440HD phone and in the 430HD phone.

Displays missed calls.

Forward

Automatically forwards calls.

Status

Displayed in idle state. Lets you sets your presence status: Available, Busy, Do not disturb,

Away, Be right back.

Sign in

Sign in is displayed if you haven’t signed in yet, in the idle screen.

is displayed if you press the

softkey after signing in.

Displayed after lifting the handset (for example). Opens the ‘Favorites’ defined in the Skype

for Business client.

Displayed after lifting the handset (for example). Displays the Call Log.

Select

Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.

BToE

Displayed after pressing the MENU hard key. Generates a code for manually pairing the

phone with Skype for Business client, for unified communications.

A/a/1

Enables switching between input modes: abc, ABC, Abc, 123, or T9.

Saves settings.

Cancels the currently initiated call or configuration.

Dial

Displayed after a number is keyed, a directory contact is selected, or a logged call is

selected.

Displayed after entering a digit of a phone number (for example). Deletes from right to left.

Displayed after a number is dialed and answered on the other side, and after you answer a

call. Displays the Call Menu.

Conf

Displayed (1) after a number is dialed and the call is answered on the other side and (2)

you answer a call. Pressing it displays the ADD PARTICIPANT screen.

BXfer

Displayed (1) after a number is dialed and the call is answered on the other side and (2)

a call is answered. Lets you transfer the call in a blind transfer.

URL

Displayed after lifting the handset (for example). Enables calling a URL.

displayed (Time, Date, etc.).

Displayed in the Call Details screen. Allows adding the person to the Favorites directory.

Displayed after pressing the

softkey (for example). Ends the call.

Displayed after pressing the MENU key (for example). Returns to the previous screen.

Start

Displayed after pressing Forward > Forward to a number (for example).

Edit

Displayed after you select a contact to be edited (for example).

Delete

Displayed after pressing the MENU key on the phone and then selecting Call Log (for

example).

Silent

Displayed when the phone rings on an incoming call. Lets you silence the ring.

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3.3 Navigating the Phone Menu

The MENU key on the phone lets you access information and configure settings shown in the

figure below. Press it to view call logs, view meetings scheduled in the calendar for that day

(integrated with Skype for Business client), configure speed dials, customize phone settings,

determine device status, perform administration, access ‘Favorities’ and other phone directories,

and perform log upload to Microsoft server.

Figure 3-2: Phone Menu

Note: Administration is intended for network administrators only. It is password protected.

See the Administrator’s Manual for details.

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 To access the menus:

Press the MENU key located on the device.

 To navigate to menu items:

After opening the menu, press the navigation control button’s lower rim —OR— press the menu

item’s number, e.g., press 3 to navigate to Keys Configuration.

 To select a menu or menu item:

Press the Select softkey or press the navigation control’s OK button.

 To cancel and move to a previous menu level:

Press the Back softkey.

3.4 Selecting an Alphanumerical Mode

The phone’s keypad allows you to enter alphabetical letters, numbers or symbols, and to switch

from one mode to another.

 To select a number, letter or symbol (e.g., lower case letters):

1. When configuring a contact, for example, press the A/a/1 softkey:

Figure 3-3: Alphanumerical Selection

You can also access the mode menu by pressing the # key on the keypad. Press the # key

successively to navigate in the mode menu.

2. From the mode menu, navigate to and select:

• abc = lower case letters

• ABC = upper—case letters

• Abc = first—letter upper case, the rest lower case

• 123 = numerical mode (i.e., numbers)

3. Select abc (for example) and then on the keypad, press the ABC key (for example); a is

entered. Press the JKL key three successive times; l is entered; pressing it once produces j,

twice produces K). Similarly, enter a and n.

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 To enter a symbol (e.g., dot or @ or hyphen):

1. Press the A/a/1 softkey and navigate to abc (mandatory).

2. Press the 1 key on the keypad; a period / full stop is entered. Immediately press the 1 key

again; a backslash is entered. Pressing successively produces the following symbols:

Symbol Explanation Symbol Explanation

. Dot * Star sign

\ Backslash = Equal sign

@ At | Separator

; Semi—colon ( Open parenthesis

: Colon ) Close parenthesis

# Pound { Open parenthesis

$ Dollar } Close parenthesis

% Percentage [ Open square parenthesis

^ Caret ] Close square parenthesis

& Ampersand » Double quotation marks

! Exclamation mark ‘ Single quotation mark

? Question mark > Greater than

+ Plus < Less than

— Hyphen , Comma

_ Underscore / Forward slash

~ Approximates

Note that the asterisk (*) symbol is entered directly using the star key.

Figure 3-4: Entering a Symbol (e.g., a dot)

 To revert to letters (e.g., abc):

Make sure the phone is in abc mode and successively press the PQRS key three times to

produce r (for example):

Figure 3-5: Reverting to Letters (e.g., abc)

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4 Signing In

This section shows how to sign in to the phone.

 To sign in to the phone:

1. In the idle screen, press the Sign in softkey on the device; the sign—in options are displayed:

PIN code — see Section 4.1

User name and Password — see Section 4.2

Web Sign—in — see Section 4.3

4.1 Signing in with PIN Code

This section shows how to sign in with the PIN code and phone number. The PIN code is

provided by your network administrator.

 To sign in with the PIN code:

1. In the ‘Sign—in options’ screen shown above, select the PIN Code option.

2. Enter your phone number and then navigate down with the lower rim of the navigation

control button to enter your PIN code. You can get it from your network administrator. To

switch from numbers to alphabetical letters and symbols, see Section 3.4.

3. Press the Sign in softkey; the Lock Code screen opens (see Section 5 for more information).

4. Enter a lock code and then press the Next softkey or navigate down. Enter the lock code

again to confirm, and then press OK; the phone is signed in and the idle screen is displayed.

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4.2 Signing in with User Name and Password

This section shows how to sign in with User Name and Password.

 To sign in with User Name and Password:

1. In the ‘Sign—in options’ screen, select User name and Password.

Note: Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username,

or with the PIN Code, are disallowed for Skype for Business online sign—in. They are only

allowed for on—premises sign—in. Online sign—in must be in the following format:

• Sign—in address, i.e., SIP URI. To switch from letters of the alphabet to symbols such as

@, — and period, see Section 3.4.

• User name, in UPN (User Principal Name) format, i.e., the way the user’s name appears in

their e—mail address listed in the Active Directory: username@domain.com

• User’s network IT password (the same password you use to access your PC)

2. Press the Sign in softkey that’s displayed; after signing in successfully, the New Device Lock

Code screen opens (see under Section 5 for more information).

4.3 Signing in with the Cloud PBX Web Option

You can sign in with the Cloud PBX Web option a.k.a. Device Pairing. Sign—in with this enables

connectivity to Microsoft’s Cloud PBX, Microsoft’s cloud—hosted version of enterprise voice.

Note: Applies only to Microsoft Cloud PBX users using the 430HD and 440HD phone.

The option exempts users from having to laboriously key in their user name and password using

the phone keypad. A URL and a Pairing Code are then displayed:

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Users must then point their browser to the URL and enter the Pairing Code in the Microsoft web

page. Sign—in to Microsoft’s Cloud PBX is then performed.

4.4 Signing Out

This section shows how to sign out.

 To sign out:

1. In the idle screen, press the Status softkey.

2. In the Status screen press the Sign out softkey.

You’re now signed out. You’re returned to the idle screen displaying the Sign in softkey.

Note:

• After signing out, the next time you sign in the phone will present the option that was used

to sign in before signing out.

• If a user signs out and another signs in, the phone presents empty Speed Dials and empty

Call Logs to the newly signed—in user. The Speed Dials and Call Logs of the signed—out

user are not saved on the phone.

4.4.1 Signing out if the ‘Sign out’ Softkey is Removed from the Screen

Located in lobbies, cafeterias, employee lounges, meeting rooms, and other gathering places,

Common Area phones typically do not display a Sign out softkey in the screen, in line with

network management’s decision to remove the capability from users. Users can sign out, if

necessary, using the Web interface.

 To sign out using the Web interface:

1. Obtain the Common Area phone’s IP address (MENU key > Status > Network Status > IP

Address) and point your Web browser to it; the phone’s Web interface login page opens.

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Figure 4-1: Login

2. Enter the login credentials (default username is admin and default password is 1234); the

Home page of the Web interface is displayed.

Figure 4-2: Web Interface – Home Page

3. In the Web interface, open the Sign—In page (Configuration tab > SfB sign in > Sign in).

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Figure 4-3: Sign—in – Content Blocked Page

4. Click the open it link and then click Show content.

Figure 4-4: Sign—in – Windows Security Prompt

5. Click the Continue to this website (not recommended) link.

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Figure 4-5: Windows Security Prompt

6. In the Windows Security prompt, enter the username and password and then click OK.

Figure 4-6: Sign-out

7. Click the Sign out button.

4.5 Displayed Messages

Messages indicating processes in progress, displayed in the screen, include:

Table 4-1: Displayed Messages Indicating Processes In Progress

Message Description

Initializing Initializing

Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP)

Discovering CDP Discovering VLAN using Cisco Discovery Protocol (CDP) )

Acquiring IP Acquiring an IP address from a DHCP server

Initializing Network Initializing the network

Signing in Signing in to the Skype for Business server

Signing in…Contacting time server Get the time from the NTP server

Discovering SfB server Auto discovering the Skype for Business server on the network

Registering Registering to a SIP proxy server (after booting up the phone)

Downloading Firmware File Downloading a firmware file

Upgrading Firmware Upgrading the phone’s firmware

Signing out Signing out of the Skype for Business server

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5 Unlocking a Locked Phone

Note: For the automatic locking feature to be available to users, the administrator must first

enable it in the Skype for Business server and Web interface. See the Administrator’s Manual

for details.

The phone supports the capability to automatically lock after a configured period of time. The

feature secures phones against unwanted (mis)use. If left untouched for 10 minutes (default), the

phone automatically locks and is inaccessible to anyone who doesn’t know its lock code.

After a phone locks:

Incoming calls are allowed, but outgoing calls need the lock code.

Without the lock code, users cannot access the Call Log, Calendar and Corporate directory,

but they can call preconfigured emergency numbers.

When signing in for the first time, the user is prompted for a lock code. After entering a code, e.g.,

123456, confirming it, and saving it, the phone goes into idle state, and after 10 minutes it is

automatically locked.

 To manually change the lock code:

1. Press the MENU key on the phone, select Settings and then scroll down to select Device

Security.

2. In the Device Security screen that opens, select Change Lock Code, enter the old code,

click OK, then when prompted for the new code, enter it, press the Next softkey or scroll

down, and then confirm by reentering the code.

3. Press the Save softkey; if left untouched for 10 minutes (default), the phone will

automatically lock.

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Note: Emergency numbers (police, ambulance service, firefighting service, etc.) will still be

available and dialable in the event the phone locks via a new Emergency softkey that is

displayed after the lock takes effect.

 To manually lock a phone:

You can manually lock a phone at any time you choose.

When the phone is idle, press the Status softkey and then press the Lock softkey that is

displayed; the phone locks and an Unlock softkey is displayed in the idle screen.

 To unlock a phone that’s been locked:

You can unlock a phone that’s been locked only if you know the lock code.

In the idle screen, press the Unlock softkey, enter the lock code that was entered as

described under Section 5, and then press the OK softkey.

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6 Customizing Your Phone

This section shows you how to customize your phone for enhanced usability.

6.1 Changing the Screen Language

The phone screen supports multiple languages. English is the default but you can change it to

another.

 To change the default:

1. Access the Languages screen (MENU key > Settings > Language).

2. Navigate to the language you require.

3. Press the Select softkey to select it.

4. Press the Save softkey to save the setting.

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6.2 Selecting Ring Tone

You can choose from a selection of ring tones to indicate incoming calls .

 To select a ring tone:

1. Access the Ring Tone screen (MENU key > Settings > Ring Tone).

2. Navigate to and select a ring tone. A sample of each ring tone is played as you navigate

through the list.

3. Set ring tone volume by pressing the VOL or VOL

key:

A few seconds after adjusting the volume level the Ringer Volume indication is hidden.

4. Press the Select softkey to apply your settings.

5. Press the Save softkey to save your settings.

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6.3 Enabling Call Waiting

You can enable or disable the call waiting feature.

 To enable or disable call waiting:

1. Access the Call Waiting screen (MENU key > Settings > Call Waiting).

2. Navigate to and select:

• Disable (disables call waiting)

—OR—

• Enable (enables call waiting)

—OR—

• Busy on Busy (see Section 6.4.1 below)

3. Press the Select softkey to apply your settings.

4. Press the Save softkey to save your settings.

6.4 Managing Simultaneous Incoming Calls

If two calls simultaneously come in on a phone, or if a user is in a call and a third party calls, the

phone’s screen displays them in a graphically user—friendly way.

Simultaneous incoming calls; both calling parties flash:

When one of the incoming calls is answered:

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When a phone is in a call and another comes in:

Additional visual indications on the device:

The LED of the Programmable Key that is configured as an extension flashes red when a

call comes in on that extension

The LED of the Programmable Key that is configured as an extension is illuminated green

after a call that comes in on that extension is answered

The Ring LED in the upper right corner of the device flashes blue when a call comes in

6.4.1 Configuring Busy on Busy

If you’re already in an active call on either the IP phone or Skype for Business client and a call

comes in, the Busy on Busy feature rejects the coming call and plays a busy signal to the caller.

 To configure Busy on Busy:

1. Access the Call Waiting screen (MENU key > Settings > Call Waiting).

2. Select the Busy on Busy option.

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6.5 Defining Call Forwarding

This feature enables you to automatically redirect an incoming call to another phone number if a

user—defined condition is met, e.g., if the line is busy.

 To define call forwarding:

1. Access the Automatic Forward screen (MENU key > Settings > Forward settings —or—

press the Forward softkey when the screen is in idle state):

2. To forward to voicemail: In the Automatic Forward screen, navigate to Forward to Voice

Mail and press the Select softkey; you’re returned to the idle screen; calls will be

automatically forwarded to your voicemail.

3. To forward to a number: In the Automatic Forward screen, navigate to Forward to a

Number and press the Select softkey:

4. Enter the number and press the Start softkey; you’re returned to the idle screen; calls will be

automatically forwarded to the number.

 To deactivate call forwarding:

When the screen is in idle state press the Forward softkey and in the Automatic Forward

screen, select Do not forward calls.

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6.6 Setting Date and Time

Date and time is automatically retrieved from the deployed Network Time Protocol (NTP) server,

enabled by your administrator.

 To enable the NTP server:

1. Access the Date and Time screen (MENU key > Settings > Date and Time).

2. If not already ‘Enabled’, notify your network administrator.

Note: To configure the NTP server, see the Administrator’s Manual.

 To configure the time zone:

1. Navigate to and select the Time zone option and then select the time zone relevant to your

geographical location. See Table 6-1 for a list of all Time Zone options.

 To configure the time format:

Navigate to and select the Time format option and then select the format of your choice.

 To configure the date format:

Navigate to and select the Date Format option and select the format of your choice.

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Table 6-1: Time Zones

Time Zone Place

(GMT—12:00) Eniwetok, Kwajalein

(GMT—11:00) Midway Is, Samoa

(GMT—10:00) Hawaii, Alaska

(GMT—08:00) Pacific Time (US & Canada

(GMT—07:00) Chihuahua, Mazatlan, Mountain Time (US & Canada

(GMT—06:00) Central Time (US & Canada

(GMT—05:00) Eastern Time (US & Canada

(GMT—04:00) Atlantic Time (Canada

(GMT—03:30) Newfoundland, Buenos Aires, Georgetown, Brasilia, Greenland

(GMT—03:00) Buenos Aires, Georgetown, Brasilia, Greenland

(GMT—02:00) Mid—Atlantic

(GMT—01:00) Azores, Cape Verde Is

(GMT 00:00) Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London, Casablanca, Monrovia

(GMT+01:00) Amsterdam, West Central Africa, Madrid, Paris, Vilnius, Berlin, Bern, Rome, Vienna, Prague

(GMT+02:00) Cairo, Jerusalem, Bucharest, Helsinki, Riga, Tallinn, Athens, Istanbul, Minsk, Harare, Pretoria

(GMT+03:00) Kuwait, Riyadh, Nairobi, Baghdad, Moscow, St. Petersburg, Volgograd

(GMT+03:30) Tehran

(GMT+04:00) Abu Dhabi, Muscat, Baku, Tbilisi, Kabul

(GMT+05:00) Islamabad, Karachi, Tashkent, Yekaterinburg

(GMT+05:30) Bombay, Calcutta, Madras, New Delhi

(GMT+05:45) Kathmandu

(GMT+06:00) Almaty, Dhaka, Colombo, Almaty, Novosibirsk

(GMT+06:30) Rangoon

(GMT+07:00) Bangkok, Hanoi, Jakarta, Krasnoyarsk

(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi, Perth, Singapore, Taipei, Irkutsk, Ulaan Bataar

(GMT+09:00) Osaka, Sapporo, Tokyo, Seoul, Yakutsk

(GMT+09:30) Darwin, Adelaide

(GMT+10:00) Canberra, Melbourne, Sydney, Brisbane, Guam, Port Moresby, Hobart, Vladivostok

(GMT+11:00) Magadan, Solomon Is, New Caledonia

(GMT+12:00) Fiji, Kamchatka, Marshall Is, Auckland, Wellington

(GMT+13:00) Nuku’alofa

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6.7 Changing Screen Contrast Level

The phone’s screen supports 36 different contrast levels. The range is 0—35. The default is 14.

You can choose the level that suits you best.

 To define the screen‘s contrast level:

1. Access the LCD Contrast submenu (MENU key > Settings > LCD Contrast).

2. Press the navigation control’s left or right rim to navigate to the contrast level that suits you

best.

3. Press the Save softkey to apply your settings.

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6.8 Defining BLF LCD Contrast

Note: Applies only to the 440HD IP Phone.

The BLF LCD supports 40 different contrast levels. The range is 0—39. The default is 16. You can

choose the level that suits you best.

 To define the BLF LCD’s contrast level:

1. Access the BLF LCD Contrast submenu (MENU key > Settings > BLF LCD Contr.).

2. Press the navigation control’s left or right rim to navigate to the contrast level that suits you

best.

3. Press the Save softkey to apply your settings.

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6.9 Defining Screen’s Backlight Timeout

You can define how long the phone’s backlight will stay on when the phone is idle. When this

duration times out, the backlight switches off. For the backlight to never time out, you can select

the Always on option. The default is 10 seconds.

 To define screen backlight timeout:

1. Access the Backlight Timeout screen (MENU key > Settings > Backlight Timeout).

2. Navigate to and select Always on or 10 / 20 / 30 / 40 / 50 / 60 seconds).

3. Press the Select softkey to apply your settings.

4. Press the Save softkey to save your settings.

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